Yolanda Glitzos
Little Elm,TX
Summary
Seasoned Coordinating Manager with experience in leading diverse teams, managing projects and facilitating effective communication. Known for strong leadership skills, adeptness in problem-solving, and ability to meet deadlines. Past roles demonstrate impactful contributions to process improvements and team efficiency. Results-oriented Coordinating Manager known for high productivity and efficient task completion. Possess specialized skills in project management, team leadership, and strategic planning. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and successful project outcomes. Committed to leveraging these abilities to facilitate organizational growth and improve operational efficiency. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Coordinating Manager/Manage Care/Registration/Health Ins Rep
Health and Hospitals Corporation/CONEY ISLAND HOSPITAL
Brooklyn, NY
11.1996 - 09.2020
- Obtained Certificate of Completion in Introduction to NYC Birth Registration and Prenatal Information.
- Provided guidance on how to handle difficult situations during coordination efforts.
- Ensured accuracy of data entered into the project management system.
- Developed and implemented strategies to ensure efficient coordination of activities.
- Provided assistance in resolving conflicts among team members.
- Assessed current processes and identified areas for improvement.
- Coordinated with multiple departments to ensure timely completion of projects.
- Implemented new procedures to optimize efficiency and productivity.
- Prepared presentations about the outcomes of various projects.
- Collaborated with technical teams to identify solutions for complex issues.
- Established communication protocols between teams and departments.
- Conducted training sessions for new employees regarding coordination process.
- Analyzed results from surveys related to customer satisfaction.
- Collected patient data and clarified responsibilities related to birth registry applications.
- Provided assistance for inquiries regarding birth registration processes.
- Timely collected applications for daily registration and submitted necessary corrections.
- Submitted quarterly reports to Department of Health for compliance tracking.
- Delivered daily application copies to medical records for follow-up appointments post-discharge.
- Supervised and trained medical staff on Electronic Birth Registration System (EBRS).
Education
GED - Basic Academic Courses, Clerical Training Courses, Medical Assisting
Bay Ridge HighSchool
Brooklyn, NY08.1977
Skills
- Bilingual proficiency
- Customer service and relations
- Data analysis and reporting
- Project management
- Process improvement strategies
- Conflict resolution techniques
- Employee training and development
- Effective communication skills
- Presentation delivery
- Organizational abilities
- Management consultation
- Time management practices
- Hiring and onboarding processes
- Performance evaluation and management
- MS Office proficiency
- Human resources management
Languages
- Fluent Spanish
- Fluent English
Certification
- EBRS Electronic birth registration systems
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Coordinating Manager/Manage Care/Registration/Health Ins Rep
Health and Hospitals Corporation/CONEY ISLAND HOSPITAL
11.1996 - 09.2020
GED - Basic Academic Courses, Clerical Training Courses, Medical Assisting
Bay Ridge HighSchool
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