Yolanda Goldsmith
DeSoto,TX
Summary
I am a highly organized and detailed oriented individual with 22+ years of experience. A few of my strengths are: Scheduling and calendar management, Problem Resolution, as well as Planning and Coordination. With a unique ability to manage a changing environment.
Professional Enrollment Analyst with significant expertise in data analysis, forecasting, and enrollment strategies. Known for strong focus on team collaboration and achieving results. Highly adaptable to changing needs and reliable. Skilled in data interpretation, statistical analysis, and process improvement with analytical mindset and excellent communication skills.
Overview
26
26
years of professional experience
Work History
Research Enrollment Analyst 1
Baylor Scott & White Research Institute
09.2021 - Current
- Proactively communicate with customers to address potential issues with research participants via phone calls, mail-outs and internet to maintain the highest level of research participant retention possible. Maintains relationships with targeted research communities.
- Skilled in actively listening to customer needs and concerns, ensuring that their feedback is heard and addressed
- Enters new research participants in spreadsheets and updates existing databases. Maintain consent forms and assists the CRC with office support.
- Attends research meetings, reads assigned literature, and occasionally makes presentations on projects at the request of the Investigator.
- Good written and oral communication skills.
- Experienced with Microsoft Office and EXCEL.
- Assist research staff to ensure the daily functions of the office run smoothly.
Business Manager/Scheduling Coordinator
A. Carl Henry, MD & Robert F. Hebeler, Jr., MD-Cardiothoracic Surgeons
01.2000 - 01.2022
- Assisted nurses with diagnostic procedures, treatments, and patient charting
- Maintained office supplies/inventory
- Ensure adequate preparation is done for surgery including maintaining surgical inventory, prepping the patient for surgery and answering and addressing any concerns.
- Scheduled add-on surgeries and appointments
- Interview patients to collect medical information and insurance details
- Scheduled and confirm patient appointments for diagnostic, surgical and consultation services in a busy Cardiothoracic office with 3 providers
- Managed front office activities, including customer service, patient appointments, billing and collections, and office administration
- Maintained professional associates with various hospitals and staff
Education
Some College (No Degree) - Child Developement
Eastfield Community College
Mesquite, TexasSkills
- Service excellence
- Financial transaction processing
- Understanding of HIPAA compliance
- Licensed notary public
- Team collaboration
- Multitasking and organization
Timeline
Research Enrollment Analyst 1
Baylor Scott & White Research Institute
09.2021 - Current
Business Manager/Scheduling Coordinator
A. Carl Henry, MD & Robert F. Hebeler, Jr., MD-Cardiothoracic Surgeons
01.2000 - 01.2022
Some College (No Degree) - Child Developement
Eastfield Community College
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