Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Gomez

West Wendover,NV

Summary

As an enthusiastic and adaptable professional with a strong drive to excel in the realms of international trade, logistics, and regulatory compliance. Committed to delivering exceptional results through rapid learning and a relentless pursuit of excellence. Experienced in navigating complex regulations, documentation procedures, and fostering collaborations that facilitate the seamless movement of goods across borders.

Throughout my career journey, I've showcased a determined approach to honing my skills and consistently exceeding expectations. My proactive mindset and analytical acumen enable me to efficiently navigate intricate landscapes, streamline processes, and ensure adherence to regulations. I possess the innate ability to swiftly comprehend intricate details and translate them into actionable strategies that optimize

outcomes and drive efficiency.

Beyond technical proficiencies, I bring persuasive communication skills and a collaborative spirit. My track record of working effectively within diverse teams and liaising with government entities reflects my interpersonal finesse. This skill set not only expedites processes but also ensures precision in documentation, mitigating risks and errors.

Central to my approach is a steadfast commitment to staying updated with evolving industry trends and regulations. My dedication to continuous learning empowers me to adapt swiftly to changing environments, ensuring that my strategies remain innovative and compliant.

In pursuit of new opportunities, I'm eager to leverage my diverse skill set to drive operational enhancements and contribute to teams that share a passion for excellence and innovation in achieving seamless processes and outcomes.

Overview

10
10
years of professional experience

Work History

Tournament and Events Coordinator

Peppermill Inc.
06.2017 - Current
  • Attended and Engaged in Industry Events:
    Participated in key industry events, staying updated on trends, networking, and bringing back insights to enhance event offerings and strategies.
  • Financial Management and Reporting:
    Tracked payments, balances, and registrations for diverse events, contributing to accurate financial oversight and transparent reporting. Improved record-keeping and streamlined financial processes by implementing digital tracking system.
  • Tax Compliance for Tournament Winners:
    Handled tax paperwork for Tournament Winners, ensuring compliance with tax regulations and improving efficiency of tax-related processes.
  • Event Planning and Coordination:
    Conceptualized, planned, and executed engaging casino tournaments and events that aligned precisely with marketing objectives, resulting in heightened event quality and stronger brand alignment.
  • Enhanced Cross-Functional Collaboration:
    Collaborated closely with cross-functional teams, optimizing communication and coordination for seamless event logistics and execution, resulting in reduced bottlenecks and improved efficiency.
  • Strengthened Patron Relationships:
    Established and maintained strong relationships with casino patrons, leading to increased patron satisfaction, loyalty, and repeat participation.
  • Data-Driven Decision-Making:
    Utilized Excel to analyze participant data, effectively tracking event performance, identifying trends, and implementing targeted improvements.
  • Optimized Budget Allocation:
    Managed event budgets with precision, reallocating resources effectively
  • Vendor Partnership and Negotiation:
    Negotiated with vendors, securing favorable contracts that reduced event costs by 12% while maintaining high-quality event setups.
  • Multi-Channel Event Promotion:
    Leveraged diverse marketing strategies to promote events across various channels, increasing attendance by 20% and engagement by 25%.
  • Enhanced Stakeholder Communication:
    Developed compelling event presentations that effectively communicated goals, plans, and results to stakeholders, fostering better alignment and informed decision-making.
  • Streamlined Registration and Engagement:
    Utilized advanced event management software, streamlining registration, communication, and attendee engagement.
  • Informed Strategy with Data Insights:
    Employed data-driven insights to refine event strategies.
  • Continuous Improvement through Evaluation:
    Conducted thorough post-event evaluations, gathering feedback and analyzing metrics to inform future event planning and driving iterative enhancements.
  • Proactive Problem-Solving:
    Led pre-event meetings to align teams and proactively address potential challenges, contributing to smoother execution.
  • Enhanced Brand Visibility:
    Coordinated impactful promotional materials and giveaways, enhancing event experience and improving brand visibility.
  • Empowered Collaborative Environment:
    Provided expert guidance to team members, fostering collaborative and high-performance work environment.

Player Services Representative

Peppermill Inc.
04.2017 - 06.2017
  • Engaged with visitors and customers upon arrival, extending assistance and addressing queries to establish rapport and foster lasting connections.
  • Resolved guest complaints and discrepancies for over 200 cases in courteous and prompt manner, consistently achieving high levels of customer satisfaction and retention.
  • Extended warm and professional welcome to arriving guests, portraying friendly demeanor and polished appearance.
    Swiftly responded to guest inquiries, complaints, and special requests, enhancing overall customer contentment and engagement.
  • Maintained cleanliness and organization of lobby and reception areas, contributing to impressive visual presentation.
  • Conducted thorough account balancing and nightly audits to uphold PCI compliance and meet reporting standards.
  • Offered exemplary customer service to guests by elucidating game rules and promptly addressing inquiries.
  • Nurtured professional relationships with guests, bolstering customer retention through coordinated and attentive service.
  • Cultivated and nurtured professional relationships with repeat guests, contributing to15% increase in customer retention through personalized and attentive service.
  • Meticulously recorded customer interactions and transactions, comprehensively noting inquiry details.
  • Kept databases up-to-date by incorporating new and revised customer information.

Barista

Peppermill Inc.
04.2013 - 04.2016
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Implemented recycling and compost programs to reduce trash waste and improve green footprint.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Demonstrated techniques on using multiple beverage machine team members.
  • Checked temperatures of freezers, refrigerators or heating verify proper functioning Addressed and resolved customer concerns to maintain brand loyalty.

Education

High School Diploma -

City Academy
Salt Lake City, UT
08.2013

Skills

  • Business Administration
  • Project Management
  • Verbal and written communication
  • Clear and concise messaging
  • Analytical thinking
  • Team building
  • Efficient multitasking
  • Decision-making under pressure
  • Flexibility in changing environments
  • Conflict resolution with customers

Timeline

Tournament and Events Coordinator

Peppermill Inc.
06.2017 - Current

Player Services Representative

Peppermill Inc.
04.2017 - 06.2017

Barista

Peppermill Inc.
04.2013 - 04.2016

High School Diploma -

City Academy

Similar Profiles

CREATE PROFILE
Yolanda Gomez