Yolanda Gonzalez
Donna,Tx
Summary
Dedicated administrative professional with extensive experience at Michael A. Flores M.D. P.A. well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 17 years of relevant work experience to your team.
Overview
17
17
years of professional experience
Work History
Medical Office Specialist
Michael A. Flores M.D. P.A.
08.2016 - Current
- Sign in/out patients
- Pleasantly greeted patients as they walked into the office
- Verify insurances
- Adeptly managed a multi-line phone system and take down messages
- Prepared patient charts/electronic chart accurately and neatly for the clinic
- Update patient financial information to guarantee accuracy
- Scan patient information forms, insurance card, drivers license into EMR system
- Verified appointment times for patients
- Collect copays, deductibles and payments
- Assisted in the development of referral processes and procedures.
- Provided guidance on how to make successful referrals based on individual patient needs.
- Medical records
- Implemented policies and procedures related to the front office operations.
- Print out Wellmed Attestations to add into paper chart.
Medical Office Specialist
Benjamin A. Salinas M.D.
01.2016 - 08.2016
- Sign in/out patients
- Verify insurances
- Answer phones
- Scan patient information forms, insurance card, drivers license into EMR
- Make appointments
- Schedule referral appointments
- Medical records
- File paperwork in charts/File charts.
Log Auditor
Royal Freight L.P.
10.2011 - 03.2013
- Receive and scan log sheets
- Data Entry all logs in system
- File log sheets
- Organize in numerical order all the Trip Sheets (Fuel info)
- File all trip sheets
Medical Office Specialist
RGV Adult & Internal Medicine
04.2008 - 10.2010
- Sign in patients
- Make appointments
- Medical Records
- Schedule referral appointments
Education
High School Diploma -
Donna High School
Donna, TX05.2004
Skills
- Microsoft office 365
- Hospitality
- Communication
- Familiar records management professional
- Familiar with medical terminology
- Familiar with patient referrals
- Familiar with commercial and private insurance carriers
- Adept to multi-task
- Driven
- Resourceful
- Familiar with Medical Software
- Office management
- Patient scheduling
- Medical documentation
- Insurance verification
- HIPAA compliance
- Appointment setting
- Payment collection and processing
- Reception management
- Meeting planning
- OSHA compliance
- Payment reconciliation
- Patient flow
- Healthcare coding competency
- Phone and email etiquette
- Schedule management
- Hospitality and accommodation
- Team leadership
- Industry software applications
- Bookkeeping
- Positive attitude
- Data entry
- Patient demographics
- Healthcare regulations
- Claims processing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Specialist
Michael A. Flores M.D. P.A.
08.2016 - Current
Medical Office Specialist
Benjamin A. Salinas M.D.
01.2016 - 08.2016
Log Auditor
Royal Freight L.P.
10.2011 - 03.2013
Medical Office Specialist
RGV Adult & Internal Medicine
04.2008 - 10.2010
High School Diploma -
Donna High School
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