Yolanda Gonzalez

• Established and maintained relationships with physicians to represent customer interests.

• Provided general office support for AX team, including scheduling and correspondence.

• Organized and distributed minutes from key meetings to ensure clear communication.

• Led preparatory calls to finalize pre-visit agendas before customer arrivals in Naples.

• Facilitated introductions among customers, sales teams, and business units within Arthrex.

• Actively gathered feedback from physicians and employees to enhance customer journey alignment.

• Collaborated with product management, medical education, compliance, and sales for effective communication.

• Designed follow-up plans post-visit, detailing discussions and action items for customers and representatives.

• Assisted customers in selecting mobile devices and services.
• Provided expert knowledge on T-Mobile products and promotions.
• Educated customers about device functionality and features.
• Resolved customer inquiries and concerns efficiently.
• Maintained inventory of mobile devices and accessories.
• Demonstrated troubleshooting techniques for devices and applications.
• Participated in training sessions to improve sales strategies and product knowledge.

• Managed daily operations and team performance in a fast-paced retail environment.
• Trained and mentored staff on customer service and sales techniques.
• Oversaw inventory management and ensured product availability on the sales floor.
• Developed and implemented visual merchandising strategies to enhance product displays.
• Monitored staff performance and addressed issues.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Led team meetings and one-on-one coaching sessions to continuously improve performance.