Yolanda Gore
Shelby,Mt.
Summary
Welcoming Night Auditor with 1 years of experience in customer service and financial reconciliation. Skilled at completing tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.
Overview
25
25
years of professional experience
Work History
Night Auditor
Comfort Inn & Suites
01.2023 - Current
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Kept accounts in balance and ran daily reports to verify totals.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Followed company security and check-in policies and procedures and reported suspicious activity to Manager.
- Applied mathematical abilities to calculate and check figures in accounting systems.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Reported financial data and updated financial records in ledgers and journals.
- Entered figures using 10-key calculator to compute data quickly.
Program Specialist
Seminole Tribe Of Florida / Executive Operations.
01.2015 - 11.2022
- Worked alongside other professionals to outline and implement program plans and objectives.
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
- Monitored employee work and developed improvement plans.
- Oversaw appointment scheduling, payroll and financial reimbursement of expenditures.
- Interviewed and recommended team members for hire.
- Planned and executed meetings to connect organizational representatives, community members and clients.
- Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
- Reduced costs and improved operational performance without sacrificing quality by developing and implementing diverse approaches.
- Applied market research to design up-to-date programs.
- Managed newsletter distribution for programs to increase student engagement.
- Organized and managed program development from conception through successful execution.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Designed program implementation and maintenance plan.
- Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters.
- Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
Assistant Director, Operations
Seminole Tribe Of Florida
09.2004 - 09.2015
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Oversaw purchasing and organization of inventory.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Worked with team leaders for the 4H participants to arrange schedules based on production requirements and available resources.
- Partnered with educators to instruct and mentor students with developmental and physical disabilities.
- Oversaw vendor delivery deadlines and requirements to fulfill priority contracts.
- Set up and ran meetings between senior leadership and third-party stakeholders to conduct joint operations and cement partnerships.
- Directed financial operations and administered budgets.
- Provided strategic analysis for manufacturing life cycles, technologies, process validations and robustness.
- Networked with local and regional businesses to promote partnerships and drive growth.
- Analyzed and developed strategies for process improvements and deviation reduction by consulting with subject matter experts.
- Assisted senior leadership in managing all aspects of operations.
- Oversaw business calendar of events and scheduled key initiatives.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Kept operations responsive and agile with proactive troubleshooting and problem-solving of routine and complex concerns.
Administration Assistant
Seminole Tribe Of Florida
10.1998 - 02.2004
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Drafted agendas, recorded minutes and created documents for meetings.
- Consulted with manager on departmental policies and projects.
- Produced highly accurate internal and external letters and memoranda.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Arranged rapid office equipment repair and maintenance with vendors.
- Created PowerPoint presentations for business development purposes.
Education
Certificate of Completion - Microsoft, Excel, Power Point
New Horizons Career Center
Seminole Tribe Of Florida Corp. Office 2016
High School Diploma -
South Fork High School
Stuart, FL06.1994
Skills
Special Training in Excel, Microsoft Word, Kronos, Power Point, and Travel Programs Was the liaison between University of FL and the Seminole Tribe of Florida 4H program I am a professional with great problem solving skills, time management skills, adminstrative skills, adaptability, conflict resolution and empathy I also, have training in Anti- Harassment for Managers Emergency Management training through Fema IS- 00100 -IS-700 Training in Professionalism in the workplace and effective criticism and discipline skills in training
Timeline
Night Auditor
Comfort Inn & Suites
01.2023 - Current
Program Specialist
Seminole Tribe Of Florida / Executive Operations.
01.2015 - 11.2022
Assistant Director, Operations
Seminole Tribe Of Florida
09.2004 - 09.2015
Administration Assistant
Seminole Tribe Of Florida
10.1998 - 02.2004
Certificate of Completion - Microsoft, Excel, Power Point
New Horizons Career Center
High School Diploma -
South Fork High School
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