- Volunteering for community initiatives to give back to local communities and make a positive impact
- Getting involved in local advocacy groups to promote positive change in the community
- Backpacking and Hiking
- Community Cleanup
- Youth Development Programs
- I like trying new recipes and food trends
- Homelessness Outreach
- Regularly practice mindfulness and meditation for overall wellness
Yolanda Grace
Montgomery,AL
Summary
- Dedicated team member with excellent communication skills and a pleasant demeanor. When it comes to answering customers' questions and recording order information, professionalism is essential. Organized and enthusiastic, with experience processing payments accurately and ensuring high levels of customer satisfaction in all interactions.
- Excellent verbal communication Money management Customer service Cleaning and sanitizing Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Resourceful Dietary Aide with extensive knowledge of food service practices. Compassionate and detail-oriented worker with dedication to safety and productivity.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dietary Aide
Baptist Medical Center East
10.2024 - 01.2025
- Maintained strict levels of cleanliness for tables, floors, and prep areas.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
- Served meals to residents in accordance with established schedules and dietary procedures.
Customer Service Representative
Amazon
06.2023 - 07.2024
- Tracked orders from start to finish to ensure timely delivery of goods or services
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Conducted regular follow-up calls with customers after resolving their issues
- Provided excellent customer service to resolve customer complaints in a timely manner
- Assisted customers with product selection, ordering, billing, returns, exchanges
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
Cashier
Walmart Supercenter
12.2022 - 05.2023
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Processed new orders quickly and accurately, completing [100]+ daily transactions
- Helped customers by guiding them and answering their questions
- Checked customer prices and processed sales by scanning barcodes
- Processed credit cards, checks, gift cards, and coupons
Customer Representative
SKYLINE Recruiting Solutions
02.2022 - 10.2022
- Kept financial accounts in order by processing customer adjustments
- Listened to the questions and concerns of customers to provide answers or responses
- Accepted credit card payments and offered self-serve payment options
- Reviewed account histories and service histories for patterns or issues
Education
Nursing Associate of Science -
George Corley Wallace State Community College
Selma, AL01.2024
High School Diploma - undefined
Southside High School
Selma, AL05.2022
Skills
- Customer needs assessment
- Quality Assurance Controls
- Client Relations
- Documentation
- Critical Thinking
- Nutrition
- Active Listening
- Healthcare
- Research
- Team collaboration
- Customer Education
- Time management
- In-store support
- Patient communication
- Order Fulfillment
- Reading Comprehension
- Patient feeding
- Patient monitoring
- IV setup
- IV removal
- Vitals monitoring
- Call responses
- Basic nursing care
- Medical documentation
Accomplishments
- Developed a wellness research project related to vegetarian and vegan diets.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- First Aid Certification - American Red Cross or American Heart Association.
Interests
Timeline
Dietary Aide
Baptist Medical Center East
10.2024 - 01.2025
Customer Service Representative
Amazon
06.2023 - 07.2024
Cashier
Walmart Supercenter
12.2022 - 05.2023
Customer Representative
SKYLINE Recruiting Solutions
02.2022 - 10.2022
High School Diploma - undefined
Southside High School
Nursing Associate of Science -
George Corley Wallace State Community College
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