YOLANDA SUE GROOTERS
Tracy,IA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
PSE Sales/Distribution
United States Postal Service
Knoxville, USA
07.2023 - Current
- While working in Distribution, I sort all of the Amazon packages to their Correct routes along with the bags distributed by UPS and Fedex
- Once the USPS truck arrives I am too distribute the mail trays and flats to the correct routes
- I also deliver the mail and flats to the PO box section
- I work some split shifts in which I then work the window
- I sell stamps, money orders, and send out packages
- When working the afternoon shift, I am to make sure that all scans and mail along with packages are staged for pick up at 5
- Once that is all completed, my duty is to lock up the facility
- There is also Sunday Amazon that I am responsible for, which includes sorting, numbering and ensuring that the carriers have all of their stuff for the day
- I also ensure that all package scans are clear for the day before leaving
Technician Specialist
Ricoh
Pella, USA
08.2022 - 04.2023
- As a Technician Specialist, I would have to open the mailroom at the Vermeer location
- Vermeer clients would bring in mail or packages to send out whether it went UPS, USPS, Fed Ex or DHL
- I would weigh the boxes and the mail machine would print the proper label
- I would also pick up mail in the Corporate office and down the mile, delivering at the same time
Job Coach
Christian Opportunity Center
Pella, USA
10.2021 - 08.2022
- As a Job Coach, I would go to the jobs of people supported with disabilities and coach them as they worked
- When the person supported needed reminders or assistance that is what I was there for
- Once I was done for the day I would have to document on the computer using Therap
- I would teach the people how to be appropriate while working and teach them how to do their jobs effectively
- I would also communicate with the Boss of the people supported to verify their progress in their positions and to see where they need extra help
Site Supervisor
First Resources Corporation HCBS
Ottumwa, USA
07.2017 - 01.2020
- As a Site Supervisor, I am responsible for medical care of Clientele, paying the bills, and ensuring that the Site is fully staffed
- I Supervise over Staff and make sure that they are following their job requirements
- I also have to do updates with Case Management over the Clients, develop plans and provide support for the plans to be followed through with
Youth Care Worker
Tracking, Monitoring and Outreach Program
Ottumwa, USA
08.2015 - 04.2017
- As a Youth Care Worker, I supervised the residents, enforced the rules and logged necessary documentation
- I was also able to administer medications
- I recently, as of early March 2016 started in the Tracking and Monitoring position
- This job includes checking up on kids that are on probation, or just needing to be monitored closely and calling to verify where they are and making visual visits
Manager
Brooms Inc.
Oskaloosa, USA
11.2013 - 07.2016
- As a manager, I bid on job opportunities, communicate with new clients on progress or faults, relay information from owner to employees, and manage the employees
- Since becoming manager the business has obtained numerous new clientelle and has successfully kept previous clients
- Communication open between Clients
- Maintain a relationship with Clientele
Assistant manager
OT Communications Solutions
Oskaloosa, USA
11.2011 - 01.2012
- Sold phones, processed contracts, took care of employees incentive, assisted the manager in managing the employees
Cleaner
Brooms Inc.
Oskaloosa, USA
12.2010 - 11.2011
- Cleaned up the facility after it was constructed, cleaned clients homes, and cleaned some Businesses
Education
BSCJA/HS - Psychology
University of Phoenix
Tempe, Arizona04.2015
Skills
- Microsoft PowerPoint
- Microsoft Word
- Training & Development
- Good Telephone Etiquette
- Problem resolution
- Friendly, positive attitude
- Active listening
- Clerical support
- Supervision and leadership
- Flexible and adaptable
Languages
Fluently speak English
References
- Shawna Gilchrist, Owner of Brooms Inc., 401 New Preston Dr., Oskaloosa, IA, 52577, 641-673-8771
- Lois Vroom P.C., 116 E. Robinson St, Knoxville, IA, 50138, 641-828-6226
- Chastity Scott, 820 West 3rd St., Ottumwa, IA, 52501, 641-680-1089
- Rochelle Carrier-Ellison, 309 E. Maple Ave, Libertyville, IA, 52567
Software System Skills
- Microsoft pack
- Proficient in PowerPoint
- Proficient in Microsoft Word
Work Skills
- Hard working
- Dedicated
- Devoted to furthering my career in the field of my education
- Able to do some payroll
- Navigating Microsoft office
- Wide range of knowledge from Supervision to an employee
Timeline
PSE Sales/Distribution
United States Postal Service
07.2023 - Current
Technician Specialist
Ricoh
08.2022 - 04.2023
Job Coach
Christian Opportunity Center
10.2021 - 08.2022
Site Supervisor
First Resources Corporation HCBS
07.2017 - 01.2020
Youth Care Worker
Tracking, Monitoring and Outreach Program
08.2015 - 04.2017
Manager
Brooms Inc.
11.2013 - 07.2016
Assistant manager
OT Communications Solutions
11.2011 - 01.2012
Cleaner
Brooms Inc.
12.2010 - 11.2011
BSCJA/HS - Psychology
University of Phoenix
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