Hi, I’m
Yolanda Guzman
Mercedes ,TX
Summary
I have no criminal record, I was attending South Texas Vocational School for a higher educational career but stopped for a brief time and I do plan on going back to continue my career, I was working two jobs at the same time and have the experience of organizing, maintaining a clean environment, and I do highly enjoy working at different locations for the reason I would have different opportunities to meet. I as well strive myself to search for the best goals in life as well as opportunities for the better sake for my three sons.
Overview
7
years of professional experience
Work History
Shalom Healthcare
Provider Assistant
01.2023 - 12.2024
Job overview
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Managed inventory of medical supplies, maintaining adequate stock levels and minimizing waste.
- Provided exceptional customer service by promptly addressing patient needs and resolving issues.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient data.
DHR Health
Supply Chain Coordinator
01.2023 - 12.2023
Job overview
- Optimized warehouse space utilization, consolidating stock and improving overall organization.
- Analyzed data to identify trends and opportunities for process improvements, leading to increased efficiency in operations.
- Coordinated communication between internal departments and external partners, facilitating smooth execution of end-to-end supply chain activities.
- Collaborated with Type and Type departments to facilitate smooth accomplishment of deadlines.
Calvin Klein
Sales Associate
01.2021 - 08.2021
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Areopostale
Sales Associate
01.2021 - 08.2021
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
Palm Aire Hotel & Suites
Housekeeping
06.2018 - 04.2019
Job overview
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Enforced company safety, cleanliness and sanitation policies by maintaining effective housekeeping standards.
- Boosted hotel quality and service scores by motivating and supporting guest services and housekeeping employees.
- Inspected rooms for damages and sufficient housekeeping practices.
Education
Mercedes High SchoolMercedes, TX
High School Diploma
12.2016
Skills
- Telephone skills
- Patient confidentiality
- Insurance Verification
- Appointment Scheduling
- Phlebotomist
Timeline
Provider Assistant
Shalom Healthcare
01.2023 - 12.2024
Supply Chain Coordinator
DHR Health
01.2023 - 12.2023
Sales Associate
Calvin Klein
01.2021 - 08.2021
Sales Associate
Areopostale
01.2021 - 08.2021
Housekeeping
Palm Aire Hotel & Suites
06.2018 - 04.2019
Mercedes High School
High School Diploma
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