Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Halbert

Tampa,FL

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at American Power And Gas Careers through exceptional customer support and efficient problem resolution. Skilled in cash handling and customer service excellence, consistently fostering positive relationships and repeat business. A reliable team player committed to maintaining high standards of cleanliness and organization, achieving significant improvements in workplace efficiency.

Overview

4
4
years of professional experience

Work History

Cashier/ Server

Qdoba
01.2022 - 11.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Call Center Representative

American Power And Gas Careers
11.2021 - 04.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.

Sales Associate

Circkle K
12.2020 - 11.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Housekeeping Room Attendant

Hoilday Inn Express
05.2019 - 11.2020
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
  • Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
  • Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.

Daycare Assistant

Kidding Care Learning Center
06.2018 - 03.2019
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
  • Restocked supplies and personal hygiene products for use by students.

Education

Penn Foster
Tampa, FL
05.2024

Skills

Customer Service

Timeline

Cashier/ Server

Qdoba
01.2022 - 11.2022

Call Center Representative

American Power And Gas Careers
11.2021 - 04.2022

Sales Associate

Circkle K
12.2020 - 11.2021

Housekeeping Room Attendant

Hoilday Inn Express
05.2019 - 11.2020

Daycare Assistant

Kidding Care Learning Center
06.2018 - 03.2019

Penn Foster

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