Yolanda Haney

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained strong connections within caregiver community to gain continuous knowledge.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Answered questions about store policies and addressed customer concerns.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Contributed to store success by maintaining high standards of cleanliness throughout facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Streamlined checkout process for increased efficiency and reduced waiting times.
• Provided backup support for other departments when needed, showcasing versatility within retail environment.
• Ensured compliance with company policies and procedures while processing transactions efficiently.
• Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
• Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
• Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
• Upsold additional products and services to customers, increasing revenue.
• Prevented loss by vigilantly monitoring potential theft or fraud situations in store.
• Supported management in implementing operational improvements such as updated training manuals or revised schedules.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Worked with floor team and managers to meet wide range of customer needs.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Identified and resolved discrepancies and errors in customer accounts.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Helped with lottery.

• Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
• Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
• Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
• Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
• Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
• Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
• Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
• Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
• Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
• Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
• Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as Case Coordinator.
• Contributed to creation of supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
• Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
• Documented each patients' activity in program-specific databases.
• Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
• Coordinated multiple facets of process without sacrificing performance.
• Discussed cases with clients, providers and staff.
• Served as knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
• Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
• Developed targeted intervention strategies that addressed clients'' specific challenges and promoted overall wellbeing.
• Ensured timely case closures by diligently monitoring progress, addressing barriers, and adapting plans as needed.
• Provided leadership, guidance and support to staff members.
• Monitored program performance and outcomes for successful delivery of services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Developed and implemented training programs for staff.
• Supply Coordinator.
• Property Control Coordinator
• Fax email Coordinator
• Travel Coordinator

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.

• Minimized errors in package routing by double-checking address information and recipient details before dispatching items.
• Expedited urgent mail deliveries by prioritizing tasks and coordinating with team members on deadlines.
• Addressed any discrepancies in delivered packages promptly, resolving issues efficiently while maintaining professionalism.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.

• Safeguarded client confidentiality by adhering to strict privacy guidelines and maintaining secure records management practices.
• Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
• Administered patient follow-up, data collection, clinical monitoring and coordination with primary health care providers.
• Maintained current knowledge of applicable procedures and compliance requirements to optimize effectiveness.
• Collaborated closely with external agencies to ensure seamless service provision, minimizing gaps in care for clients.
• Maintained detailed documentation of client interactions, services provided, and case outcomes for accurate record keeping and compliance purposes.
• Completed comprehensive evaluations of each assigned case at closure to assess overall effectiveness of interventions employed and identify opportunities for improvement.
• Efficiently managed caseloads while prioritizing urgent cases to ensure prompt attention was given when needed most.
• Assisted clients in achieving self-sufficiency by connecting them with relevant community resources and support services.
• Provided thorough assessments of clients'' needs, resulting in accurate service referrals and appropriate resource allocation.
• Enhanced client outcomes by developing comprehensive case plans tailored to individual needs.
• Participated in ongoing professional development opportunities to stay current on best practices in case management and enhance skills as Case Coordinator.
• Contributed to creation of supportive work environment by actively participating in team meetings, sharing resources, and offering constructive feedback to colleagues.
• Demonstrated cultural competence in working with diverse populations, ensuring equitable access to services for all clients.
• Documented each patients' activity in program-specific databases.
• Streamlined communication with interdisciplinary team members for effective case coordination and improved client satisfaction.
• Coordinated multiple facets of process without sacrificing performance.
• Discussed cases with clients, providers and staff.
• Served as knowledgeable resource for clients regarding available benefits, entitlements, and programs that could assist them in achieving their goals.
• Established trust with clients through empathetic listening and respectful engagement, fostering positive working relationships.
• Contributed to program improvement initiatives by analyzing data, identifying trends, and recommending strategies for enhanced service delivery.
• Monitored program performance and outcomes for successful delivery of services.
• Partnered with local organizations to expand access to social and community services.
• Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
• Participated in community events to promote services and engage with public.
• Created and managed budgets, efficiently allocating resources for social and community service projects.

• Supervise and participate with individuals in planned educational, vocational, recreational and social activities.
• Provide or monitor individuals while bathing, toileting, feeding and dressing; and, teach them to care for themselves and assist in daily living habits regarding cleanliness, personal hygiene, table manners, etc.
• Talk to, motivate, and encourage individuals to promote habilitation and treatment.
• Observe and report behavior to professional staff.
• Document care, treatment, and progress in active treatment plan.
• Maintain equipment and supplies.
• Ensure living area is clean and safe.
• Participate in training programs.
• Must be sure to change and turn patients on medical unit every two hours.
• Train new employees.

• Interacted with customers by phone, email, or in-person to provide information.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Provided clerical support, addressing routine, and special requirements.
• Managed smooth processing of PDF for EEO book paperwork to support office productivity.
• Conducted thorough research as needed which contributed significantly towards successful project outcomes.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

• Supervise and participate with individuals in planned educational, vocational, recreational and social activities.
• Provide or monitor individuals while bathing, toileting, feeding and dressing; and, teach them to care for themselves and assist in daily living habits regarding cleanliness, personal hygiene, table manners, etc.
• Talk to, motivate, and encourage individuals to promote habilitation and treatment.
• Observe and report behavior to professional staff.
• Document care, treatment, and progress in active treatment plan.
• Maintain equipment and supplies.
• Ensure living area is clean and safe.
• Participate in training programs.
• Must be sure to change and turn patients on medical unit every two hours.

Create PDF for EEO book.