Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Harvey

Atlanta,GA

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Detail-oriented , exercising essential attributes in coordination, planning and management of corporate events, travel and venue accommodations. Identified and known for demonstrating initiative, process improvements and procedural adherence in line with company and client objectives.

Overview

8
8
years of professional experience

Work History

Customer Support Representative (Remote )

Schindler Elevator Corporation
Atlanta, GA
11.2021 - Current
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Delivered exceptional customer service by prioritizing emergency issues and developing and employing workarounds to solve problems expeditiously.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Financial Customer Service Representative (REMOTE)

Morgan Stanley
Atlanta , GA
08.2021 - 10.2021
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Effectively communicated with customers about account changes, and new stock prices.
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Documented customer interactions in computer system and assisted cross-functionally with billing and technical support to deliver high-quality customer service.
  • Liaised with internal teams to resolve customer concerns, escalate issues and serve as company ambassador.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Implemented and developed customer service training processes.

Administrative Clerk

First Service Residental
Atlanta, GA
05.2021 - Current
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Answered constant flow of customer calls with minimal wait times.
  • Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety

Assitant Manager

Veritas Collaborative
Atlanta, GA
05.2018 - 08.2020
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.

Call Center Representative

Greenwich Associates
Niagara Falls, NY
08.2016 - 08.2017
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Documented and detailed calls and complaints using call center's CRM database.

Customer Service Representative

H&F Burger
Atlanta, GA
06.2018 - 06.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Representative

B.J Wholesale Club
New York, NY
05.2014 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Educated customers on promotions to enhance sales.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Education

Certificate - Marketing

University of Illinois At Urbana-Champaign
Champaign, IL
04.2021

Associate of Arts -

Niagara County Community College
Sanborn, NY
06.2016

High School Diploma -

Bronx School of Law And Finance
Bronx, NY
06.2011

Skills

  • Customer/Client relations
  • Security awareness
  • Shorthand writing
  • Documentation and reporting
  • Professional demeanor
  • Telephone skills
  • Scheduling
  • Administrative support
  • Vendor interaction
  • Guest experiences

Timeline

Customer Support Representative (Remote )

Schindler Elevator Corporation
11.2021 - Current

Financial Customer Service Representative (REMOTE)

Morgan Stanley
08.2021 - 10.2021

Administrative Clerk

First Service Residental
05.2021 - Current

Customer Service Representative

H&F Burger
06.2018 - 06.2019

Assitant Manager

Veritas Collaborative
05.2018 - 08.2020

Call Center Representative

Greenwich Associates
08.2016 - 08.2017

Customer Service Representative

B.J Wholesale Club
05.2014 - 08.2016

Certificate - Marketing

University of Illinois At Urbana-Champaign

Associate of Arts -

Niagara County Community College

High School Diploma -

Bronx School of Law And Finance

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Yolanda Harvey