Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Yolanda Haynes

Kew Gardens,NY

Summary

Dedicated Mental Health Counselor experienced in conducting assessments, developing treatment plans, and implementing evidence-based interventions. Skilled in establishing person centered interventions including trauma-informed care, creating a safe and supportive therapeutic environment, and demonstrating strong clinical, communication and active listening abilities. Committed to promoting mental wellness and facilitating positive behavioral change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Mental Health Counseling Intern

Talk It Out
Saint Albans, NY
10.2023 - Current
  • Provided individual, couples, and family therapy services to clients in a clinical setting.
  • Conducted initial assessments of clients by utilizing diagnostic tools and other assessment techniques.
  • Developed treatment plans for clients based on the identified needs of each client.
  • Maintained accurate client records in accordance with professional standards and regulations.
  • Utilized evidence-based practices to assess and treat mental health disorders including depression, anxiety, PTSD.
  • Educated clients about mental health issues through psychoeducation groups or individual sessions.
  • Assisted clients in developing skills related to stress management, self-care strategies, communication skills .
  • Performed crisis interventions when necessary to deescalate situations involving high levels of distress.
  • Engaged in continuing education activities such as attending workshops or seminars related to clinical practice.
  • Assisted with administrative tasks such as scheduling appointments or filing paperwork.
  • Conducted therapy, provided crisis intervention and educated patients and families.
  • Developed and implemented treatment plans based on clinical experience and knowledge.
  • Assessed patients for risk of suicide attempts or harmful behavior toward others.
  • Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.

Case Manager

Institute of Community Living
Queens, NY
01.2022 - Current
  • Facilitate seamless transitions for residents moving from Adult Homes to Supported Housing.
  • Conducted home visits to assess the safety of living environments for clients.
  • Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
  • Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
  • Assessed clients' needs, developed service plans and monitored progress towards goals.
  • Maintain resident/consumer case records and fulfill mandatory documentation.
  • Maintained logs and electronic client records following department and agency policies for effective monitoring.
  • Collaborated with healthcare providers, lawyers, employers and other stakeholders involved in a client's case.
  • Apply cognitive-behavioral techniques to drive achievement of service plan objectives.
  • Conduct crisis assessments and employ verbal/nonverbal crisis intervention to ensure the safety and well-being of individuals in crisis.
  • Achieved timely creation of care plans within a 24–48-hour timeframe.
  • Delivered coaching in daily life skills, socialization, and conflict resolution to enhance consumer aptitude.
  • Oversaw and managed a caseload of 25 cases, ensuring efficient and effective care coordination.
  • Fostered independence within the community by devising personalized support plans aligned with their objectives.
  • Steered execution of various goal-oriented activities, such as financial management and enhancing physical well-being, thereby aiding clients in progressing towards self-sufficiency.
  • Performed in a wide range of capacities, encompassing medication adherence, coordination of medical appointments and transportation, supervision of SNAP benefit status, establishment of home care services, bill payment, and maintenance of a safe living environment.
  • Conducted quarterly assessments, covering health metrics and PHQ-9 assessments, to gauge overall well-being and progression.
  • Participated in professional development activities related to case management best practices.

Onboarding Coordinator

Freedomcare
Lake Success, NY
01.2016 - 01.2021
  • Orchestrated continuous caseload management and maintained caregiver progress documentation using Salesforce.
  • Executed in-home orientation sessions for assigned caseload, as well as validated applications in line with Department of Health requirements.
  • Managed onboarding process for new hires, ensuring all documentation was completed accurately and in a timely manner.
  • Scheduled medical appointments for caregivers, expediting completion of mandatory requirements.
  • Coordinated in-home orientation sessions for the field team to improve performance and productivity.
  • Mentored and trained newly hired onboarding coordinators through the onboarding process for the CDPAP program, clarifying procedures and ensuring a smooth transition.
  • Created detailed reports on onboarding metrics such as time-to-hire, cost per hire and retention rates.
  • Monitored compliance with all applicable laws regarding employment practices.
  • Served as a point of contact for questions about employee benefits packages.
  • Ensured that necessary paperwork is completed correctly before an employee begins work.
  • Communicated with applicants to maintain engagement during recruiting.

Education

Master of Science - Clinical Mental Health Counseling

Niagara University
Niagara Falls, NY
12-2024

Bachelor of Arts - Politics, Economics, and Law

Suny College at Oldwestbury
Old Westbury, NY

Skills

  • Crisis Intervention
  • Documentation requirements
  • Treatment Planning
  • Community Education
  • Patient documentation
  • Therapeutic Interventions
  • Extensive DSM-IV knowledge
  • Intake Screening
  • Clinical Documentation
  • Individual and Group Counseling
  • Risk Assessments
  • Clinical interventions
  • Patient Advocacy
  • Case Management
  • Treatment planning and implementation
  • Client Advocacy
  • Care Coordination
  • Cultural Competency

Certification

Certificate in Positive Psychology and Executive Coaching, The Coaching & Positive Psychology Institute, 2021

Certified Anxiety Informed Professional

Certified Trauma Professional

Volunteer Experience

Volunteer Life Coach, Partners in Change, Atlanta, GA

Timeline

Clinical Mental Health Counseling Intern

Talk It Out
10.2023 - Current

Case Manager

Institute of Community Living
01.2022 - Current

Onboarding Coordinator

Freedomcare
01.2016 - 01.2021

Master of Science - Clinical Mental Health Counseling

Niagara University

Bachelor of Arts - Politics, Economics, and Law

Suny College at Oldwestbury

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Yolanda Haynes