Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Haynes

NEW ORLEANS,Louisiana

Summary

Dynamic Leasing Coordinator at HRI with expertise in property management and a proven track record of enhancing tenant satisfaction through effective communication and personalized follow-ups. Skilled in documentation management and knowledgeable in fair housing regulations, I successfully increased lease renewal rates while fostering strong relationships with tenants and stakeholders.

Overview

42
42
years of professional experience

Work History

Leasing Coordinator

HRI
02.2015 - Current
  • Assisted in coordinating leasing activities and tenant communications.
  • Supported property management team with lease preparation and documentation.
  • Maintained accurate records of lease agreements and tenant information.
  • Responded to tenant inquiries regarding leasing processes and policies.
  • Conducted property tours for prospective tenants, highlighting key features.
  • Organized and scheduled lease signings, ensuring timely completion of agreements.
  • Managed leasing documentation, including lease agreements, addendums, and move-in/move-out forms, ensuring accuracy and compliance with local regulations.
  • Provided support during property inspections, addressing any issues or concerns raised by the inspectors promptly and professionally.
  • Improved tenant satisfaction by efficiently addressing and resolving leasing inquiries and concerns.
  • Increased lease renewal rates with proactive communication and personalized follow-up strategies.
  • Greeted clients, showed apartments, and prepared leases.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to requests and scheduled appointments for property showings.

VIP Coordinator/Concerige

Sheraton New Orleans Hotel
09.1983 - 07.2014
  • Coordinated VIP events ensuring seamless execution and exceptional guest experiences.
  • Managed schedules and logistics for high-profile clients, optimizing time efficiency.
  • Developed and maintained strong relationships with vendors to enhance service offerings.
  • Collaborated with cross-functional teams to align on event objectives and deliverables.
  • Trained junior staff on best practices for VIP engagement and event management.
  • Curated personalized experiences for clients, enhancing loyalty and repeat business opportunities.
  • Streamlined the check-in process for VIP guests, ensuring a smooth and efficient experience.
  • Conducted pre-arrival planning and preparation for incoming VIP guests, ensuring personalized touches were added to rooms or suites upon arrival.
  • Supported sales efforts by identifying potential corporate partnerships that would benefit from exclusive access to our property''s suite of luxury amenities.
  • Implemented special amenities and services specifically designed for discerning VIP guests.
  • Assisted in coordinating large-scale functions attended by top-tier guests such as galas or conferences by working closely with event planners.
  • Maintained knowledge of local attractions, events, and businesses to provide informed recommendations to elite clientele seeking unique experiences.
  • Built strong relationships with VIP clients by maintaining regular communication and anticipating their needs.

Education

No Degree - Business Administration

Southern University And A&M College
Baton Rouge, LA

Skills

  • Fair housing regulations
  • Property management
  • Social media marketing
  • Documentation management
  • Telephone and email etiquette
  • Lease agreements
  • Lease renewals
  • Unit inspection
  • Leasing and sales
  • Staff management

Timeline

Leasing Coordinator

HRI
02.2015 - Current

VIP Coordinator/Concerige

Sheraton New Orleans Hotel
09.1983 - 07.2014

No Degree - Business Administration

Southern University And A&M College

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Yolanda Haynes