Yolanda Hernandez
Hollywood,FL
Summary
Proactive assistant manager with demonstrated leadership abilities, strategic planning and problem-solving acumen. Assists center managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
14
14
years of professional experience
Work History
Assistant Manager
American Care Medical Center
01.2023 - Current
- Coordinate between the patients, and health experts to provide accurate medical services on time
- Explain to patients medical terms, help them go through the diagnosis procedures and medical tests.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitor appointments schedule, check all referrals in a timely manner.
- Ensure lab results are scanned daily and check imaging ordered by provider are available on time to all patients.
Specialty Center Coordinator / Front Desk
American Care Medical Center
09.2021 - 12.2022
- Responsible for all specialty referrals of the medical center including in-house specialties and outside referrals in timely manner.
- In house telemedicine scheduling
- Cardiology, Nephrology, Infectious Disease, Behavior Health, Optometry, Massage Therapy, Pulmonary, Diabetes, Wound Care, Knee Clinic and Radiology Screening and Radiology Diagnostic for Xray’s and Ultrasound.
- Prior Authorization through Availity, CarePlus and New Century: www.availity.com , www.careplus.com, www.newcentury.com
- Creates appointment and encounters for specialties.
- Retrieves consultations from specialists and properly documents them in through POS
- Verifies that up-to-date lists of participating health plan are maintained.
Private Caregiver
Khayata's Family
11.2020 - 06.2021
- Entertained, conversed, and read aloud to keep patients mentally alert.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Retail Sales Associate
Macy's
09.2009 - 01.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Associate of Science - Surgical Technology
Concorde Career Institute
10933 Marks Way, Miramar, FL 3302506.2024
Certification - HHA/CNA
ICR Florida Education
North Miami Beach, FL05.2023
Pre-Requirements - Nursing
Miami Dade College
Miami, FL01.2009
High School Diploma -
Luis Hernaiz Veronne High School
Canovanas, PR05.1984
Skills
- Microsoft Office
- Word Excel
- PowerPoint
- Outlook
- Operational Efficiency and Safety
- Customer Service
- Time Management
- Staff Management
Timeline
Assistant Manager
American Care Medical Center
01.2023 - Current
Specialty Center Coordinator / Front Desk
American Care Medical Center
09.2021 - 12.2022
Private Caregiver
Khayata's Family
11.2020 - 06.2021
Retail Sales Associate
Macy's
09.2009 - 01.2020
Associate of Science - Surgical Technology
Concorde Career Institute
Certification - HHA/CNA
ICR Florida Education
Pre-Requirements - Nursing
Miami Dade College
High School Diploma -
Luis Hernaiz Veronne High School
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