Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yolanda Hernandez

Red Oak

Summary

Dynamic and results-driven professional with extensive experience as a Lead Cashier at Pops Burger Stand. Proven expertise in cash handling and employee training, fostering a high-performance team environment. Adept at resolving customer issues with empathy, ensuring satisfaction and loyalty. Committed to maintaining operational excellence and a welcoming atmosphere.

Overview

2
2
years of professional experience

Work History

Lead Cashier

Pops Burger Stand
02.2025 - Current
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
  • Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.

Sales Associate

BootBarn
05.2024 - 03.2025
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Academy Sports + Outdoors
11.2023 - 03.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

N/A - Esthetics

Professional Skin Care Academy
Waxahachie, TX
01-2026

Red Oak High School
Red Oak, TX
05-2023

Skills

  • Training and coaching
  • Training and mentoring
  • Customer assistance
  • Point of sale operation
  • Cash handling
  • Cash drawer reconciliation
  • Opening and closing procedures
  • Employee scheduling
  • Inventory management
  • Product restocking

Languages

Spanish
Limited Working

Timeline

Lead Cashier

Pops Burger Stand
02.2025 - Current

Sales Associate

BootBarn
05.2024 - 03.2025

Cashier

Academy Sports + Outdoors
11.2023 - 03.2024

N/A - Esthetics

Professional Skin Care Academy

Red Oak High School

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