Yolanda Hernandez
Business Administration
Summary
Dynamic Administrative Assistant with proven expertise at WESCO Distribution & Supply, Proactive and goal-oriented professional with Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
WESCO Distribution & Supply
03.2014 - 06.2019
- Managed scheduling and correspondence for executives, ensuring timely communication.
- Organized and maintained filing systems to enhance document retrieval efficiency.
- Coordinated office supply inventory, reducing costs through effective resource management.
- Assisted in preparing billing-reports and presentations, improving overall project delivery quality.
- Communication: Answer and direct phone calls, draft and send emails and letters, and act as a point of contact.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed training materials for new administrative staff, improving onboarding process.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Improved document processing speed by introducing automated templates for routine correspondence.
- Oversaw office supply inventory, ensuring timely procurement and cost-effective purchasing.
- Managed filing system, entered data and completed other clerical tasks.
- Managed communication between departments to streamline project workflows.
Education
Associate of Arts - Business Administration And Management
04.2010
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
Timeline
Administrative Assistant - WESCO Distribution & Supply
03.2014 - 06.2019
Northern Arizona University - Associate of Arts, Business Administration And Management