Yolanda Herrera
Salt Lake City,UT
Overview
43
43
years of professional experience
Work History
EVS Housekeeper
Commnspirit Holy Cross Hospital
West Valley City, UT
04.2024 - Current
- Promptly responded to emergency situations such as spills or broken items requiring immediate attention.
- Performed daily cleaning tasks such as dusting, mopping floors, vacuuming carpets, emptying wastebaskets, scrubbing toilets and sinks.
- Followed safety processes for all manual and electric cleaning equipment.
- Greeted visitors warmly upon entering the facility; provided directions or assistance when necessary.
- Completed routine maintenance checks, notifying management of needed repairs.
- Requisitioned supplies or equipment for cleaning and maintenance duties.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted furniture, machines or equipment.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Participated actively in training sessions related to housekeeping duties and safety protocols.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Kept business entrances clean, tidy and professional in appearance.
- Stocked linen closets with fresh linens on a daily basis.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Responded quickly to calls for spills and other potentially dangerous situations.
- Sanitized patient rooms after discharge using appropriate chemicals and supplies.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Responded promptly to requests from guests or staff for extra cleaning services in guest rooms or public areas.
- Serviced, cleaned and restocked restrooms.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Maintained floors with regular sweeping, mopping and vacuuming.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Notified supervisors about unsafe conditions or potential hazards within the facility premises.
- Notified managers of repair needs or additions to building operating systems.
- Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Cleaned and maintained all patient rooms, bathrooms, corridors, offices and other assigned areas according to established procedures.
- Reported any safety hazards or equipment malfunctions immediately to the supervisor.
- Followed infection control protocols when disposing of used linens and trash bags.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Reviewed daily schedules to plan out cleaning routines and gather needed supplies.
- Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
- Demonstrated excellent customer service skills while interacting with guests and staff members.
- Utilized standard cleaning products such as bleach, disinfectants, glass cleaner in accordance with OSHA regulations.
- Monitored building security and safety by locking doors or avoiding hazards.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
- Inspected guest rooms for cleanliness and proper maintenance prior to arrival of new guests.
- Replenished amenities in guest room such as toiletries and coffee supplies on a regular basis.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Customer Service Representative
Winn Communications
West Valley City, UT
11.2021 - 03.2023
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered inbound calls, chats and emails to facilitate customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided top quality control and eliminated downtime to maximize revenue.
- Provided exceptional customer service to ensure customer satisfaction.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Collected deposits or payments and arranged for billing.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Updated system with order specifics and customer details, preferences, and billing information.
Assistant Store Manager
Manzys Dream
Syracuse, UT
06.2020 - 10.2021
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided training to new employees on company policies and procedures.
- Supervised cash handling processes to ensure accuracy of transactions.
- Coordinated with vendors to secure product availability at competitive prices.
- Monitored progress by establishing plans, budgets and measuring results.
- Trained new employees on store policies, procedures and customer service standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
Assistant Manager
DABC
Park City, UT
08.2019 - 02.2020
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
- Implemented quality control measures to uphold company standards.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Analyzed business performance data and forecasted business results for upper management.
- Communicated regularly with customers to gain insights into their needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Cashier
711 Gas Station
West Valley City, UT
09.2017 - 08.2019
- Performed other duties as assigned by management.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained work area and kept cash drawer organized.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained current knowledge of store promotions to highlight sales to customers.
Machine Operator
Express Solutions
West Valley, UT
02.2009 - 03.2013
- Verified production orders prior to starting set-up.
- Set up and operate machine tools to produce precision parts and instruments.
- Monitored and observed production line to watch for pile-ups and jams.
- Load raw materials into machines according to specified measurements.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Collaborate with other departments when necessary for successful completion of projects.
Houekeeper
Extended Stay America
Midvale, UT
03.2003 - 08.2008
- Used cleaning chemicals following proper guidelines.
- Responded to requests from guests regarding housekeeping needs.
- Prepared rooms for meetings and arranged decorations, media equipment and furniture for social or business functions.
- Swept and damp-mopped private stairways and hallways.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Sanitized all areas of the hotel lobby and public restrooms.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Ensured that all health standards were met during cleaning operations.
- Returned rooms to occupant-ready status to satisfy future guests.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Maintained and organized cleaning supplies stock.
Machine Operator
Publishers Press
West Valley City, UT
05.1994 - 03.1999
- Set up and operate machine tools to produce precision parts and instruments.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Load raw materials into machines according to specified measurements.
- Troubleshoot malfunctions in equipment or processes.
- Collaborate with other departments when necessary for successful completion of projects.
- Record production information such as quantities produced and materials used on daily logs.
- Performed regular maintenance on machines to ensure optimal performance.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Monitor the feed and speed of machines during the machining process.
Housekeeper
Pioneer Valley Hospital
West Valley City, UT
07.1993 - 03.1994
- Interacted pleasantly with clients and guests when performing daily duties.
- Communicated with maintenance team on damages to repair.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Stay at Home Mom
home
Magna, UT
04.1992 - 04.1993
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
- Managed household errands and other essential duties.
Housekeeper
St.Marks Hospital
Salt Lake, UT
03.1991 - 04.1992
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Communicated with maintenance team on damages to repair.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Inspected furniture for damage or stains in between guest stays.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Changed bed linens and towels, tidied up rooms.
- Communicated with customers about requests for additional supplies or cleaning services.
- Disinfected telephones, light switches and other frequently touched objects.
- Interacted pleasantly with clients and guests when performing daily duties.
- Observed proper use of chemicals when cleaning various surfaces.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Returned rooms to occupant-ready status to satisfy future guests.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Sanitized all areas of the hotel lobby and public restrooms.
- Swept and damp-mopped private stairways and hallways.
Assembly Line Worker
Valiant Beautyline Furniture
Salt Lake, UT
05.1990 - 07.1991
- Worked quickly and efficiently while maintaining high standards of quality control.
- Resolved assembly problems by altering dimensions to meet specifications.
- Completed accurate assembly work by positioning and aligning components.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Assembled components by examining connections for correct fit, fastening parts and subassemblies.
- Packed finished products and prepared for shipment.
- Inspected finished products for quality assurance purposes.
- Organized work area daily to ensure efficient workflow throughout shift.
- Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.
- Collaborated with other departments to ensure smooth production process flow.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
Assembly Quality Control Inspector
Style Craft Frames
Salt Lake, UT
12.1986 - 07.1989
- Audited finished products before shipment to customers ensuring they meet all quality requirements.
- Positioned components, parts or materials for testing.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Oversaw proper tagging and identification of parts and components, enabling rejected or non-repairable parts to be properly marked, quarantined and rendered unusable.
- Noted changes during testing in project documentation.
- Oversaw disposal of products, materials and equipment not in compliance with tolerances, safety standards, or quality levels.
- Evaluated supplier materials against established criteria prior to acceptance into inventory stock.
- Communicated effectively with supervisors about any issues related to defective parts or assemblies.
- Conducted visual inspections of products to check for defects or deviations from standards.
Stay at Home Mom
Home Daycare
Magna, UT
11.1985 - 12.1986
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Achieved cost-savings by developing functional solutions to problems.
- Completed day-to-day duties accurately and efficiently.
Daycare Worker
Magna Recreation Center
Magna, UT
06.1984 - 11.1985
- Instructed young children in basic educational concepts such as numbers, shapes, colors, letters.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Read aloud and played alphabet games to encourage early literacy.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Enforced all health and safety standards set forth by state regulations for daycare facilities.
- Developed and enforced positive strategies to encourage good behavior.
- Communicated regularly with parents regarding their child's progress or concerns.
- Provided snacks and meals in accordance with dietary guidelines.
- Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
- Observed and monitored children's play activities.
- Maintained safe play environment.
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
- Sanitized toys and tables to maintain clean, safe environment.
Custodial Worker
Ceta Summer Program
Magna, Utah
06.1982 - 08.1982
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Maintained janitorial closets in a neat and orderly fashion; restocked cleaning supplies as needed.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Swept, mopped and vacuumed floors; dusted furniture; emptied wastebaskets and recycling bins.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners.
Custodial Worker
Ceta Summer Program
Magna, UT
06.1982 - 08.1982
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Moved equipment and furniture to thoroughly clean space.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
Education
Associate of Science - Criminal Justice
Columbia College
Columbia, MO10-2013
Skills
- Safety procedures
- Polishing fixtures
- Waste disposal
- Trash removal
- Dusting surfaces
- Chemical handling
- Biohazard cleanup
- Sanitation protocols
- Window washing
- Restroom cleaning
- Confidentiality
- Storage area organization
- Team collaboration
- Mopping and sweeping
- Infection control
- Vacuuming and sweeping
- Time management
- Linen handling
- Restroom sanitation
- Equipment inspection
- Sanitation procedures
- Cleaning schedule adherence
- Chemical mixing
- Customer service
- Hazardous chemical handling
- Cleaning techniques
- Furniture polishing
- Attention to detail
- Environmental sanitation
- Sterilization techniques
- Cleaning equipment operation
- Cleaning and sanitation
- Vacuuming
- Dusting furniture
- Supply management
- Soiled linen removal
- Window cleaning
Languages
Spanish
Professional
Timeline
EVS Housekeeper
Commnspirit Holy Cross Hospital
04.2024 - Current
Customer Service Representative
Winn Communications
11.2021 - 03.2023
Assistant Store Manager
Manzys Dream
06.2020 - 10.2021
Assistant Manager
DABC
08.2019 - 02.2020
Cashier
711 Gas Station
09.2017 - 08.2019
Machine Operator
Express Solutions
02.2009 - 03.2013
Houekeeper
Extended Stay America
03.2003 - 08.2008
Machine Operator
Publishers Press
05.1994 - 03.1999
Housekeeper
Pioneer Valley Hospital
07.1993 - 03.1994
Stay at Home Mom
home
04.1992 - 04.1993
Housekeeper
St.Marks Hospital
03.1991 - 04.1992
Assembly Line Worker
Valiant Beautyline Furniture
05.1990 - 07.1991
Assembly Quality Control Inspector
Style Craft Frames
12.1986 - 07.1989
Stay at Home Mom
Home Daycare
11.1985 - 12.1986
Daycare Worker
Magna Recreation Center
06.1984 - 11.1985
Custodial Worker
Ceta Summer Program
06.1982 - 08.1982
Custodial Worker
Ceta Summer Program
06.1982 - 08.1982
Associate of Science - Criminal Justice
Columbia College