Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yolanda Hicks Jones

Chesapeake,VA

Summary

Dynamic Human Resources Business Partner at Tecnico Corporation with expertise in workforce analytics and conflict resolution. Successfully launched wellness initiatives that enhanced employee engagement and productivity. Proven track record in regulatory compliance and HR policy development, driving strategic benefits administration and fostering strong employee relations.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Human Resources Business Partner

Tecnico Corporation
Chesapeake, VA
06.2021 - Current
  • Implemented and launched Workday HCM, enhancing operational efficiency within HR functions.
  • Analyzed workforce KPIs to align business objectives and guide leadership in corrective actions.
  • Managed employee benefits programs, including compensation, insurance, and vacation policies.
  • Facilitated conflict resolution using mediation and alternative dispute resolution techniques.
  • Launched wellness initiatives that improved morale, reduced stress, and increased productivity.
  • Reported health and safety compliance to superiors for regulatory adherence.
  • Aligned HR policies with federal and local regulations to ensure compliance across organization.
  • Reviewed job descriptions regularly to maintain accuracy and relevance for current roles.

Human Resources Benefits Administrator

Tecnico Corporation
Chesapeake, VA
01.2010 - 06.2021
  • Managed comprehensive renewal process for benefits programs, ensuring compliance with regulations.
  • Conducted needs analysis and strategy calls to align client objectives with offerings.
  • Facilitated enrollment meetings to clarify options and foster understanding among participants.
  • Maintained face-to-face communications with clients to build strong relationships throughout processes.
  • Advised clients on cost reduction strategies while presenting competitive benefits options.
  • Oversaw administration of employee benefits, including health insurance and retirement plans.
  • Served as HIPAA Privacy Officer, providing training on compliance standards for staff.
  • Reviewed invoices from providers for accuracy prior to processing payments.

Human Resources Benefits Specialist

Tecnico Corporation
Chesapeake, VA
09.2009 - 05.2010
  • Processed insurance enrollment for new eligible employees, including health, dental, and life insurance.
  • Conducted monthly reconciliation of all carrier bills, ensuring accurate processing of additions and terminations.
  • Established and maintained files, databases, and records to support data integrity.
  • Collaborated with payroll to verify employee deductions using CostPoint.
  • Resolved employee benefit-related issues efficiently and effectively.
  • Administered COBRA enrollment for eligible employees through a third-party administrator.
  • Managed open enrollment processing for all employees, ensuring compliance and clarity.
  • Acted as group administrator for benefit plans, facilitating enrollments, terminations, and changes.

Education

High School Diploma -

Teaneck High School
Teaneck, NJ
06-1980

Associate of Arts - Business Administration

Bergen Community College
Paramus, NJ

Skills

  • Workforce analytics
  • Employee benefits administration
  • Conflict resolution
  • Regulatory compliance
  • HR policy development
  • Recruitment strategies
  • Cost reduction
  • Employee engagement
  • Employee relations

Certification

  • SHRM-CP Certification February 2023
  • VA State Notary Public Expires 10/31/27

References

References available upon request.

Timeline

Human Resources Business Partner

Tecnico Corporation
06.2021 - Current

Human Resources Benefits Administrator

Tecnico Corporation
01.2010 - 06.2021

Human Resources Benefits Specialist

Tecnico Corporation
09.2009 - 05.2010

High School Diploma -

Teaneck High School

Associate of Arts - Business Administration

Bergen Community College

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