Yolanda Hills
Oak Park,MI
Summary
Results-driven Sales Manager bringing 10+ years of experience in product development, promotion and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting and merchandising strategies to accomplish promotional goals. Demonstrated success in building networks and supporting branding objectives.
Overview
13
13
years of professional experience
Work History
Store Sales Manager
White House Black Market
04.2024 - Current
- Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
- Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
- Supervised daily operations of the store including opening/closing procedures ensuring smooth functioning.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Recruited, hired and trained 10 or more associates to develop into productive team members with excellent product knowledge.
Assistant Sales Manager
Chico's FAS
06.2021 - 04.2024
- Customer Service, daily overall store operations, and execute windows and visual floorset moves when needed
- Utilizing effective communication skills to approach customer concerns and questions that guarantee customer satisfaction.
- Ensured accurate forecasting of monthly, quarterly, and annual revenue targets.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Provided leadership on special projects as needed to drive business growth objectives.
Store Manager
Christopher & Banks
10.2018 - 03.2021
- Managed all aspects of running store
- Motivated entire team
- Handled product placement, display, and visual merchandising standards
- Met or exceeded financial goals
- Was in top third of the company in exceeding monthly sales goals.
Assistant Store Manager
Charming Charlie
11.2016 - 10.2018
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Assistant Store Manager
Gymboree
04.2016 - 02.2017
- Customer Service, daily overall store operations, and execute windows and visual floorset moves when needed
- Utilizing effective communication skills to approach customer concerns and questions that guarantee customer satisfaction.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coached and developed store associates through formal and informal interactions.
Store Manager
Lane Bryant
03.2015 - 04.2016
- Developed and implemented strategies to increase customer satisfaction, loyalty, and retention.
- Recruited, trained, coached, mentored and evaluated staff members on their performance.
- Implemented operational policies and procedures to maximize efficiency while maintaining compliance with company standards.
- Conducted regular meetings with staff members to discuss goals, objectives and any concerns they may have had about their job roles.
- Improved profitability by executing daily, weekly and monthly floor plan changes.
Assistant Manager
Charming Charlie
04.2014 - 03.2015
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
- Developed and implemented strategies for providing excellent customer service experience.
Store Manager
The Children's Place
08.2011 - 04.2014
- Oversee daily store operations, excellent customer service skills, designed and displayed Visuals of merchandise, trained retail staff, monitored and implement loss prevention procedures, public relations, opened and closed store, and provided worker coverage at other store location when short of staff.
Education
No Degree - Pre-Law
Henry Ford Community College
Dearborn, MIMedical Billing and Coding
New Horizons Computer Learning Center
Troy, MIHigh School Diploma -
Central High School
Detroit, MI06-1992
Skills
- Store Management Experience (10 years)
- Team Management
- Customer Service and Engagement
- Staff Supervision
- Customer Service Management
- Strategic Merchandising
- Operations
- Sales Strategies
Timeline
Store Sales Manager
White House Black Market
04.2024 - Current
Assistant Sales Manager
Chico's FAS
06.2021 - 04.2024
Store Manager
Christopher & Banks
10.2018 - 03.2021
Assistant Store Manager
Charming Charlie
11.2016 - 10.2018
Assistant Store Manager
Gymboree
04.2016 - 02.2017
Store Manager
Lane Bryant
03.2015 - 04.2016
Assistant Manager
Charming Charlie
04.2014 - 03.2015
Store Manager
The Children's Place
08.2011 - 04.2014
No Degree - Pre-Law
Henry Ford Community College
Medical Billing and Coding
New Horizons Computer Learning Center
High School Diploma -
Central High School
Similar Profiles
Victory HarbinVictory Harbin
Assistant Sales Lead at White House Black MarketAssistant Sales Lead at White House Black Market
Caroline SchwemCaroline Schwem
Assistant Store Manager at White House Black MarketAssistant Store Manager at White House Black Market
Laura RuizLaura Ruiz
Sales Associate /Sales Manager's Assistant at White House Black MarketSales Associate /Sales Manager's Assistant at White House Black Market