Yolanda Holiday
Penhook,VA
Summary
Detail-oriented healthcare professional with extensive experience in medical records review and quality assurance in high-volume clinical settings. Demonstrated expertise in accessing, preparing, and releasing medical records in compliance with HIPAA regulations. Proficient in managing confidential information and performing administrative tasks while delivering exceptional customer service. Skilled in navigating multiple EMR systems and maintaining accuracy under tight deadlines to enhance operational efficiency and patient satisfaction.
Overview
20
20
years of professional experience
Work History
Preschool Teacher
Lil' Ospreys Early Learning Center
Moneta, Virginia
08.2019 - 05.2025
- Collaborated with colleagues to enhance curriculum and teaching strategies.
- Implemented daily activities promoting social and emotional development.
- Facilitated communication between parents and staff regarding student progress.
Patient Service Associate
Agenacare Urgent Care
Rocky Mount, Virginia
02.2023 - 02.2025
- Managed patient check-in and check-out processes efficiently and accurately.
- Maintained patient records using electronic health record systems securely.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Clinical Unit Support Associate
Centra Health
Bedford, VA
09.2015 - 03.2019
- Maintained medical records and ensured compliance with privacy regulations.
- Trained new staff on procedures, policies, and best practices for patient support.
- Maintained confidentiality of sensitive information at all times.
- Maintained accurate records of all unit-related transactions in database systems.
Clinical Secretary II
Carilion Clinic
Rocky Mount, Virginia
09.2005 - 09.2015
- Reviewed, processed, and managed medical records, ensuring accurate documentation, timely completion, and compliance with healthcare standards, and privacy regulations.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Scanned documents into EMR systems when necessary.
Education
MBA - Business Administration
Liberty University
Lynchburg, VA10-2025
Skills
- Electronic health records management
- Customer service excellence
- Effective communication skills
- Data management and analysis
- Quality assurance and compliance
- HIPAA compliance
Timeline
Patient Service Associate
Agenacare Urgent Care
02.2023 - 02.2025
Preschool Teacher
Lil' Ospreys Early Learning Center
08.2019 - 05.2025
Clinical Unit Support Associate
Centra Health
09.2015 - 03.2019
Clinical Secretary II
Carilion Clinic
09.2005 - 09.2015
MBA - Business Administration
Liberty University