Yolanda Holliday
Experienced Project Manager
Memphis,TN
Summary
- Results-driven Project Manager highly organized with experience in Telecom SMB, B2B,Verizon Business and Comcast Business, Complex Enterprise Deployment, technical delivery, IT management, migration, integration, infrastructure, security, platform, implementation and deployment projects. Managed multiple 100+ large scale projects $5M in fast moving environments at leading multi-site implementations and enhancing operational efficiency. Experienced in cultivating client relationships, managing extensive project documentation, and coordinating training sessions to improve product knowledge. Strong analytical skills applied to track performance metrics and drive process enhancements.
Overview
7
7
years of professional experience
Work History
Implementations Success Manager III
CSpire
Ridgeland, MS
07.2023 - 01.2025
- Coordinated cross-departmental and vendor efforts to streamline order life-cycle for telecom services.
- Executed comprehensive multi-site VoIP and network implementations from design through fulfillment.
- Maintained accurate documentation in Salesforce and ServiceNow while managing 100+ customer projects concurrently.
- Cultivated client relationships to enhance satisfaction and resolve concerns swiftly.
- Coordinated training sessions for clients on product features and best practices.
- Developed resources and documentation for client support and troubleshooting.
- Created reports and tracked customer satisfaction metrics.
Digital Project Manager
Waste Management Renewal Energy
Houston, TX
06.2023 - 06.2024
- Managed digital project timelines and deliverables for renewable energy initiatives.
- Collaborated with cross-functional teams to align project goals, ensuring efficient resource allocation.
- Facilitated meetings to track progress and address project challenges effectively.
- Analyzed project performance data to identify areas for process improvement.
- Developed comprehensive test plans that verified quality of digital products, reducing deployment issues.
- Led urgent circuit upgrades for 57 power plants in response to Verizon/AT&T copper line phase-outs.
- Partnered with utility vendors to prevent outages and enhance transfer trip protection systems.
- Created reporting frameworks and reliability metrics that enhanced site operations and performance tracking.
Project Coordinator
St. Jude Children's Research Hospital
Memphis, TN
01.2023 - 05.2023
- Led coordination of global neuro-oncology initiatives, fostering collaboration among physicians, fellows, and global teams.
- Managed timelines and allocated resources efficiently for clinical research projects.
- Closely monitored project progress, identifying risks and taking necessary corrective actions.
- Tracked performance metrics of team members to quickly resolve errors or delays.
- Tracked grants and documentation to ensure financial oversight for stakeholder meetings.
- Compiled weekly, monthly, and quarterly reports to highlight key performance indicators for stakeholders.
- Aided in preparing thorough project documentation and reports for stakeholder review.
- Organized agendas and meeting schedules to optimize project discussions.
- Facilitated communication and transparency among governing boards, department heads, and medical staff.
Project Coordinator
ADB Companies
Memphis, TN
04.2022 - 12.2022
- Led project planning and coordination for multiple construction sites, enhancing operational workflow.
- Tracked, forecasted, and reported on national engineering initiatives, ensuring project alignment and timely progress updates.
- Implemented process improvements that increased team efficiency and productivity significantly.
- Collaborated with architects and engineers on design specifications to meet project requirements.
- Supported outside plant fiber and wireless construction projects through effective engineering collaboration.
- Supervised subcontractor performance and ensured adherence to safety standards across all sites.
- Created detailed project status reports for senior management, enabling informed decision-making and strategic planning.
- Planned, organized, and managed crews and subcontractors, ensuring clear communication of work orders and purchase orders for effective execution.
Project Manager Training Coordinator GCT
Free Covid Care
Memphis, TN
10.2021 - 03.2022
- Coordinated logistics and scheduling for mobile testing units across diverse locations, ensuring timely deployment.
- Trained and configured new COVID-2 testing sites, ensuring adherence to best practices for operational excellence.
- Oversaw coordination of on-site COVID testing operations to support community health initiatives.
- Ensured strict compliance with health regulations, clinical safety, and site readiness protocols.
- Supervised staff to maintain high standards of health and safety during testing activities.
- Facilitated effective communication between stakeholders and team members during projects.
- Managed inventory of testing supplies and equipment, ensuring optimal on-site availability.
- Streamlined processes that improved efficiency in COVID-19 testing workflows, enhancing service delivery.
Technical Project Manager / Account Manager
Extenet Systems
Lisle, IL
09.2017 - 06.2021
- Managed budgets of more than $2M while working with executive leadership on strategic initiatives.
- Guided project teams in deploying network solutions tailored for telecommunications clients.
- Facilitated cross-functional collaboration among engineering and operations teams, resulting in streamlined project execution.
- Applied agile methodologies to create project plans that optimized workflow and aligned team efforts.
- Maintained clear communication with internal teams, vendors, and clients to ensure project alignment with stakeholder expectations.
- Tracked timelines and deliverables to ensure alignment with client business requirements.
- Revised project plans in response to shifting objectives, specifications, and team availability.
- Supervised projects involving RF design, network engineering, construction, and UAT testing activities.
- Traveled customer facing 30%
Education
Bachelor of Arts - Business Administration Project Management
Devry University
Downers Grove, Illinois06-2021
Skills
- Project management
- Tools: SiteTracker, 3GIS, Visio, Power BI, Epic CRM, SAMs, MS Project, Google Workspace, Smartsheet, JIRA, Salesforce, Teams, SharePoint, Zoom, ServiceNow, Webex, Monday,
- Technical implementation support
- VoIP implementation
- Network implementation
- UAT facilitation
- Risk management
- Process improvement
- Data analysis
- Rise of AI in Project Management
- Stakeholder liaison
- Account management
- Client training
- Resource allocation
- Vendor management
- Project recovery
- Milestone tracking
- Meeting coordination
- Technical documentation
- Forecasting
- Network troubleshooting
- Multi-site implementation
- Salesforce integration
- Problem-solving aptitude
- Microsoft Suite
- Team leadership across departments
- Vendor management
- Telecom SMB, B2B,Verizon Business and Comcast Business, Complex Enterprise Deployment
Timeline
Implementations Success Manager III
CSpire
07.2023 - 01.2025
Digital Project Manager
Waste Management Renewal Energy
06.2023 - 06.2024
Project Coordinator
St. Jude Children's Research Hospital
01.2023 - 05.2023
Project Coordinator
ADB Companies
04.2022 - 12.2022
Project Manager Training Coordinator GCT
Free Covid Care
10.2021 - 03.2022
Technical Project Manager / Account Manager
Extenet Systems
09.2017 - 06.2021
Bachelor of Arts - Business Administration Project Management
Devry University