Yolanda Jaimes
FRAMINGHAM MA
Summary
I am an energetic, stusiasmic and self-motivated person, with a experience in Colombia in the Oil & Gas industry and in the US in the customer service providing.
I am comfortable with computers, softwares and internet. Highly skilled I have some years of experience supporting restaurant operations, Maintained communication while working closely with servers, hosts and managers to accomplish. And administrating sales for retail vehicle market. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
6
6
years of professional experience
Work History
Administrative Accountant Fleet Lease
Adesa Auto Auction
Framingham, MA
10.2023 - Current
- Reviewed, reconciled, and processed accounts payable invoices for accuracy and completeness.
- Maintained accurate records of all accounts payable transactions.
- Analyzed discrepancies between vendor statements and internal records.
- Processed payments to vendors using both checks and electronic funds transfers.
- Created audit schedules to support external audits of financial statements.
- Supported efficient accounting operations with high-quality administrative support.
- Check the Condition Report on every vehicle and incluide the repair requiered before run it in the weekly sale.
- Manage the sales under account representatve conditions.
Waitress
Giacomo's Ristorante & Pizzeria
Wayland, MA
02.2021 - Current
- Greeted customers, answered questions and recommended specials to increase profits.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Implemented sanitary food handling, holding and service protocols.
Administrative Assistant
T&T Contractors
Marlborough, MA
06.2023 - 10.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Developed project plans for various tasks assigned by upper management.
- Handled confidential documents in an organized fashion according to established protocol.
Cashier
Daily Mart Natick
Natick, MA
06.2022 - 05.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Restaurant Waitress
Bertuccis Restaurant
Westborough, MA
10.2020 - 06.2021
- Greeted customers, answered questions and recommended specials to increase profits.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
Waitress
Mexicali Grill Natick
Natick, MA
07.2019 - 02.2021
- I worked as a full time waitress
- I helped with the orders (place, receive and check the stock)
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
Cleaner Helper
Ajax Cleaning
Northborough, MA
04.2020 - 08.2020
- Kept bathrooms in clean, functional condition by scrubbing stalls, sanitizing sinks and tidying storage shelves.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Restocked supplies, replacing toiletries, liners and soaps.
- Replenished supply of hand soap, paper towels and other consumables.
Hostess
Temazcal
FRAMINGHAM, MA
10.2019 - 06.2020
- Greeted guests and gathered information to seat groups or place on waitlist.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Greeted customers, answered questions and recommended specials to increase profits.
- Monitored dining area to assess server capacity and estimate wait times.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Line Cook Intern
Giacomo's Ristorante & Pizzeria
Wayland, MA
02.2019 - 10.2019
- Used food thermometer to verify cooking of food items to proper temperature.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Cooked food following specific measurements and recipes.
- Sanitized workstation at end of shift to prevent foodborne illnesses.
- Set up work stations prior to opening to minimize prep time.
Education
Post Degree (Especialization) - Project Management
Universidad De Cartagena
Cartagena, Colombia12.2012
Bachelor of Professional Studies - Industrial Administrator
Universidad de Cartagena
Cartagena, Colombia04.2007
High School Diploma -
Colsafa
Monteria, Colombia 11.2001
Skills
- Point of Sale (POS) System Operations
- Team Player
- Cool Under Pressure
- Transactions and Cash Handling
- Warm and Friendly
- High Energy and Stamina
- Workflow Coordination
- Customer Service
- Service Oriented
- Verbal and Written Communication
- Team Collaboration
- Customer Service
- First Aid Training
- Friendly, Positive Attitude
- Teamwork and Collaboration
Languages
Spanish
Native/ Bilingual
English
Professional
References
References available upon request.
Timeline
Administrative Accountant Fleet Lease
Adesa Auto Auction
10.2023 - Current
Administrative Assistant
T&T Contractors
06.2023 - 10.2024
Cashier
Daily Mart Natick
06.2022 - 05.2023
Waitress
Giacomo's Ristorante & Pizzeria
02.2021 - Current
Restaurant Waitress
Bertuccis Restaurant
10.2020 - 06.2021
Cleaner Helper
Ajax Cleaning
04.2020 - 08.2020
Hostess
Temazcal
10.2019 - 06.2020
Waitress
Mexicali Grill Natick
07.2019 - 02.2021
Line Cook Intern
Giacomo's Ristorante & Pizzeria
02.2019 - 10.2019
Post Degree (Especialization) - Project Management
Universidad De Cartagena
Bachelor of Professional Studies - Industrial Administrator
Universidad de Cartagena
High School Diploma -
Colsafa
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