Yolanda Jefferson
Folcroft,PA
Summary
Seasoned HR Data Analyst with a proven track record at Amtrak, enhancing data integrity and organizational efficiency through expert SAP HR System management and strategic HRIS proficiency. Excelled in fostering employee engagement and developing solutions that streamlined HR processes. Demonstrated leadership in benefits administration and organizational development, ensuring compliance and high-quality standards.
Overview
20
20
years of professional experience
Work History
HR DATA ANALYST
Amtrak
Wilmington, DE
03.2021 - Current
- Responsible for creating, updating, and maintaining employee related and organizational structure data in SAP HR system
- Responsible for responding to inquiries, maintenance of organizational structure, and records management
- Collaborate with partners and stakeholders to anticipate and provide solutions and guidance to resolve business workforce needs
- Provide subject matter expertise regarding data and organizational maintenance, HR personnel requests
- Responds to questions and inquiries from employees, managers, or delegates on procedures and practices via multiple channels (e.g., e-mail or phone)
- Ensures high-quality standards for all activities, initiatives, and tasks within the designated functional area(s) of responsibility
- Portrays a positive, professional, customer and delivery orientated image of the company
- Provides continuous status updates, guidance, and information to customers, key stakeholders, and colleagues within the HR function to ensure case resolution
- Process transactions, such as new hires, transfers, salary changes, terminations, progressions, etc
- Perform pre and post processing validation and auditing to ensure accuracy of submitted requests and system data updates
- Troubleshoots and resolve issues to ensure quality assurance and data integrity
- Develops and maintains documentation of processes keeping all procedures current
- Anticipates roadblocks and take steps to remove them proactively
- Assist with additional job duties and projects as directed by leadership
- Support other areas of HR as necessary
- Practical interpretation and application of employment law, federal, state and regulatory compliance related to I-9, records retention, Amtrak policies and respective collective bargaining agreements
BENEFITS ADMINISTRATOR
AmeriHealth Caritas
Philadelphia, PA
10.2019 - 03.2021
- Provided administrative support to all associates of the AmeriHealth Caritas Family of Companies in the areas of medical, dental, prescription, life insurance, flexible spending accounts and tuition reimbursement plan administration
- Responded and track HRSC phone calls in the HR Share Point data base
- Managed the HR Solutions Center mailbox daily responding to Associate requests, providing accurate information regarding benefit plans and any HR questions or inquiries
- Interacted with all levels of associates, both within and outside of the organization, regarding HR benefit processes and services
- Provide high-quality, timely and professional customer service to associates, benefit team members, and HRIS team members
- Actively support process development and improvement efforts
- Supported annual Open Enrollment administrative duties and webinars
- Managed daily People Soft BAS activity updates and correct benefit data
- Researched and issue resolution utilizing People Soft
Human Resources Coordinator
Boeing vertical lift
Ridley Park, PA
05.2009 - 10.2019
- Responded to employee questions and provided policy and procedure guidance
- Transactions Specialist in Workday
- Drafted department-specific employee announcements
- Co-developed company’s first standardized disciplinary procedures and tracking system for traffic/parking citations that insulated company from legal risk and ensured consistent and fair discipline processes
- Created Attendance Corrective Action Memo (CAM) and tracked attendance for Union Employees
- Working knowledge of Employee Timekeeping System (ETS), work schedule changes, daily/weekly record keeping, FLSA status, union specific pay process (bereavement), and attendance audits
- Assisted with questions related to pay and recognition programs by understanding sick and vacation time usage, Pride@Boeing, Cash Awards, EIP, Salary Management Process, Compensation Profile, Employee Assistance Program (EAP)
- Submitted HRMS transactions such as Employee Transfers, Reclassifications, Terminations and Base rate changes and also entered grievances into HRMS
- Prepared presentation materials and assisted with training workshops and facilitated team meetings
- Addressed needs and concerns of employees with professionalism and tact
SENIOR CLERK TYPIST
State of NJ – Motor Vehicle Commission
Trenton, NJ
08.2007 - 05.2009
- Organized assigned secretarial and administrative clerical work and developed effective work methods
- Prepared statistical and other reports for the director
- Made necessary arrangements for speaking engagements, travel arrangements, conference and meetings
- Provided customer service to all department employees
- Ordered and maintained office supply inventory
SENIOR CLERK TYPIST
State of NJ – Department of Transportation
Trenton, NJ
11.2004 - 08.2007
- Prepared correspondence containing routine inquiries in reference to the Open Public Records Act (OPRA)
- Responsible for confidential reports, account payable/receivable, and invoicing
- Provided administrative support to Records Manager as well as training Records Liaison Officers and preparing Retention Schedules
- Exercised independent judgment in analyzing request in order to determine their significance and plan their distribution
Education
Diploma - Personal Computer Applications
Chubb Institute Keystone School
Springfield, PA03.1997
High School Diploma -
Chester High School
Chester, PA06.1992
Skills
- New employee orientations
- Microsoft Office Suite expert
- Benefits administration
- HRIS proficiency
- Employee engagement
- Organizational development
- Data analysis expertise
- HR policies and procedures expertise
- Staff training and development
- People-oriented
- Teamwork and collaboration
- Human Resources Management System (HRMS)
- PeopleSoft
- SAP HR System
- Employee Central
- SuccessFactors
- Workday
- SharePoint
Timeline
HR DATA ANALYST
Amtrak
03.2021 - Current
BENEFITS ADMINISTRATOR
AmeriHealth Caritas
10.2019 - 03.2021
Human Resources Coordinator
Boeing vertical lift
05.2009 - 10.2019
SENIOR CLERK TYPIST
State of NJ – Motor Vehicle Commission
08.2007 - 05.2009
SENIOR CLERK TYPIST
State of NJ – Department of Transportation
11.2004 - 08.2007
Diploma - Personal Computer Applications
Chubb Institute Keystone School
High School Diploma -
Chester High School
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