Yolanda Johnson
Dallas,TX
Summary
Hard-working Site-Onsite Specialist with 20 years of experience. Educated in OSHA safety requirements and experienced leading team of over 100 workers. Known for being well-rounded and personable. Committed to business initiatives and goals. Pursuing a new role where an understanding Customer Service will be widely appreciated.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
On-Site Specialist
Elwood Staffing
Dallas, TX
06.2021 - Current
- Supervised contractor work processes and adherence to project schedule.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Resolved issues between employees and customers using company policies.
- Created weekly and monthly reports and presentations for management team.
- Managed over 50 customer calls per day.
- Boosted customer experiences by delivering superior customer service, issue resolution.
- Coached staff on daily performance and conducted evaluations to constructively address concerns
Private Nanny
Renee Wesley
Dallas, TX
02.2012 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Totaled amount owed for services at end of session.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals for child to encourage good eating habits
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Played games, worked on puzzles and read books to young children
Customer Service Representative - Team Lead
Alliance Data Systems
Dallas, TX
11.2003 - 04.2006
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Managed over 50 customer calls per day.
- Boosted customer experiences by delivering superior customer service and issue resolution.
- Recorded account information to open new customer accounts
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
LG Pinkston
Dallas, TX 08.1976 - 05.1980
Skills
Working Knowledge of 365
undefinedTimeline
On-Site Specialist
Elwood Staffing
06.2021 - Current
Private Nanny
Renee Wesley
02.2012 - Current
Customer Service Representative - Team Lead
Alliance Data Systems
11.2003 - 04.2006
High School Diploma -
LG Pinkston
08.1976 - 05.1980
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