Yolanda Johnson
Dallas,TX
Summary
Hard-working Site-Onsite Specialist with 20 years of experience. Educated in OSHA safety requirements and experienced leading team of over 100 workers. Known for being well-rounded and personable. Committed to business initiatives and goals. Pursuing a new role where an understanding Customer Service will be widely appreciated.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
On-Site Specialist
Elwood Staffing
Dallas, TX
06.2021 - Current
- Supervised contractor work processes and adherence to project schedule.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Resolved issues between employees and customers using company policies.
- Created weekly and monthly reports and presentations for management team.
- Managed over 50 customer calls per day.
- Boosted customer experiences by delivering superior customer service, issue resolution.
- Coached staff on daily performance and conducted evaluations to constructively address concerns
Private Nanny
Renee Wesley
Dallas, TX
02.2012 - Current
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Totaled amount owed for services at end of session.
- Assisted children with homework assignments and special projects across different subjects.
- Prepared tasty, healthy meals for child to encourage good eating habits
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills
- Played games, worked on puzzles and read books to young children
Customer Service Representative - Team Lead
Alliance Data Systems
Dallas, TX
11.2003 - 04.2006
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Managed over 50 customer calls per day.
- Boosted customer experiences by delivering superior customer service and issue resolution.
- Recorded account information to open new customer accounts
- Responded to customer requests for products, services and company information
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
LG Pinkston
Dallas, TX 08.1976 - 05.1980
Skills
Working Knowledge of 365
Management
Staff Management
Call Center 10 Years
Strong Work Ethic
PPE Compliance
Analytical and Critical Thinking
Flexible and Adaptable
Clerical Support
Multitasking Abilities
Active Listening
Timeline
On-Site Specialist
Elwood Staffing
06.2021 - Current
Private Nanny
Renee Wesley
02.2012 - Current
Customer Service Representative - Team Lead
Alliance Data Systems
11.2003 - 04.2006
High School Diploma -
LG Pinkston
08.1976 - 05.1980