Yolanda Johnson
Medical Assistant
San Diego,CA
Summary
Dedicated and empathetic Medical Assistant offering 17 years in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction by ensuring regulatory compliance and adherence to practice standards. Documented ability to cultivate trust and rapport with patients and maintain strong relationships. Excellent communication and interpersonal skills with patients, families and other healthcare professionals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Nursefinders- Kaiser Permanente Dermatology
San Diego, CA
03.2021 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
Medical Assistant
Jackson Nephrology Associates
Jackson, MS
11.2004 - 11.2018
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Prepared, reviewed and submitted patient statements to determine factual accuracy.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Maintained and calibrated lab instruments and equipment to streamline use.
- Organized charts, documents and supplies to maintain team efficiency.
- Recorded vital signs and medical history for over 15 patients each day.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs.
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
- Requested scripts from doctors and verified insurance and coding.
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies.
- Monitored medical supply levels to confirm sufficient stock, promptly placing replenishment orders before depletion.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Maintained clean and organized work area with adequate supplies and reagents.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Observed and documented patient status and reported patient complaints to case manager for resolution.
- Tested and repaired medical testing equipment to maintain safety and accuracy.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
- Prepared patients for examinations, taking vital signs and updating medical histories.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
- Completed clinical procedures and gathered patient data for interpretation by physician.
Education
Certificate - Phlebotomy
Hinds Community College
Raymond, MS08.2017
Certificate - Medical Assistant
Virginia College of Jackson Mississippi
Jackson, MS11.2004
Skills
- Bookkeeping
- Knowledge of medical terminology
- Medical records management
- Knowledge of HIPAA regulations
- Team building
- Reliable and trustworthy
- Time management
- Microsoft Office
- EMR Acumen
- Senior leadership support
- Specimens collection and processing
- Certified in Basic Life Support (BLS)
- Medical terminology knowledge
- Vital sign monitors
- Venipuncture and phlebotomy
- Updating Medical Records
- Wound Care
- Examination Preparation
- HIPAA Compliance
- EMR Systems
- Taking Vital Signs
- Performing Immunizations
- Administering Vaccines
- Dressing Removal
- Cosmetic Surgery
- Professional Bedside Manner
- Medical Assistance
- Cleaning and Organizing
Certification
- Personal and Home Care Aide, San Diego Continuing Education- March 25, 2021
Timeline
Medical Assistant II
Nursefinders- Kaiser Permanente Dermatology
03.2021 - Current
Medical Assistant
Jackson Nephrology Associates
11.2004 - 11.2018
Certificate - Phlebotomy
Hinds Community College
Certificate - Medical Assistant
Virginia College of Jackson Mississippi
- Personal and Home Care Aide, San Diego Continuing Education- March 25, 2021
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