Yolanda Johnson
Florissant,MO
Summary
Solid interpersonal and collaboration skills. In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
21
21
years of professional experience
Work History
TRAINER/QA SPECIALIST- MEDICAID ELIGIBILTY
PARALLON
01.2021 - Current
- Address and discuss issues and proposed solutions with superiors
- Committed to excellence, strong work ethic and takes pride in work
- Deliver new hire training and other departmental training programs; provide creative, effective classroom instruction
- Collaborates with management and subject-matter experts to identify learning objectives, content development and delivery of proposed trainings
- Works with subject-matter experts to develop programs to gauge knowledge shifts
- Maintains training calendar for all training projects
- Develops engaging, forward-thinking training delivery methods to better engage ever-evolving training audience.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions
- Analyzed quality and performance data to support operational decision-making
- Promoted adherence to quality standards by educating personnel on quality control
- Implemented process improvements to increase productivity in quality assurance operations
- Educated employees on specific QA standards and confirmed maintenance of standards
PROJECT COORDINATOR- MEDICAID ELIGIBILTY
PARALLON
01.2016 - 01.2021
- Accomplished work requirements by orienting, training, and coaching newly hired employees
- Affected ongoing quality, productivity, and efficiency by applying proactive approach to daily operation duties
- Supported implementation and operation managers in project closure, ensuring project is completed accurately, successfully and timely
- Daily assessed project service deliverables for accuracy, quality, and timeliness during implementations
- Created and sustain great working relationships with internal and external customers.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Maintained database and spreadsheets with accurate inventory and status.
- Prepared meeting agendas and minutes for distribution and record keeping.
PBS CORPORATE CONSULTANT
SSM HEALTH CARE- CORPORATE
08.2013 - 06.2015
- Assisted project teams and key stakeholders to devise best practices and continuous improvement of project delivery
- Closely interacted with Directors and internal planning teams to develop strategies for implementing processes and policies that promote vitality
- Strong meeting, planning, and facilitation skills; communicated effectively with all organizational levels, built relationships of trust and enlisted participation of team members
- Escalated issues and concerns appropriately to mitigate risks.
- Evaluated suppliers to maintain cost controls and improve operations
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships
PBS CORPORATE EDUCATOR
SSM HEALTH CARE- CORPORATE
03.2012 - 08.2013
- Facilitated learning via classroom instruction and incorporated variety of presentation methods and applications to accommodate adult learning style
- Delivered new hire training and other departmental training programs; provided creative, effective classroom instruction within Patient Business Services
- Managed classroom environments, analyzed results and identified gaps in training needs
- Developed participant guides, job aids, training curriculum and other required coursework that was clear, concise and accurate
- Contributed to overall success of PBS Education Dept
- By identifying ways to continuously improve learning process for employees.
- Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Offered student support through special accommodations, extra assistance, and assessments
- Maintained positive attitude and affirmatively communicated with each student
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
LEAD MEDICAID COUNSELOR
SSM HEALTHCARE- CARDINAL GLENNON
06.2011 - 03.2012
- Assessed all self-pay patient accounts to determine eligibility for the Medicaid program
- Educated patients on Federal and State programs in which they may have qualified for
- Secured appropriate payment for services provided by the organization which generated thousands of dollars in revenue
- Enhanced the overall patient care experience through efficient work processes while maintaining a high level of productivity.
FAMILY SUPPORT ELIGIBILITY SPECIALIST
STATE OF MISSOURI
12.2002 - 06.2011
- Successfully managed a caseload of over 700 customers receiving public assistance
- Interviewed applicants/recipients daily and evaluated information for consistency and accuracy
- Prepared summaries of findings used in determination of eligibility for public assistance, ensuring full compliance with agency requirements and tight deadlines.
Education
Master of Science in Supply Chain Management -
FONTBONNE UNIVERSITY
ST. LOUIS, MO05.2014
Master of Management -
FONTBONNE UNIVERSITY
ST. LOUIS, MO12.2010
Bachelor of Science in Criminology/Criminal Justice -
UNIVERSITY OF MISSOURI-ST. LOUIS
ST. LOUIS, MO05.2004
Skills
- Program Management
- Course Development
- Student Engagement
- Lesson Planning
- Team building
- Attention to Detail
- Flexible and Adaptable
- Problem-Solving
- Quality Assurance
- Time Management
Objective Summary
Over twenty years' experience in providing exceptional customer service including management of people and resources, and training of employees. Recognized as vital link to support team. Excellent analytical and communication skills. Self-motivated with strong team-work skills, detailed-oriented, and technologically competent.
Community Service
- Great Commission Church, St. Louis, MO, Youth Leader and Teacher, 08/2005, PRESENT
- Big Brothers Big Sisters, St. Louis, MO, Volunteer Mentor, 04/2008, 08/2014
Timeline
TRAINER/QA SPECIALIST- MEDICAID ELIGIBILTY
PARALLON
01.2021 - Current
PROJECT COORDINATOR- MEDICAID ELIGIBILTY
PARALLON
01.2016 - 01.2021
PBS CORPORATE CONSULTANT
SSM HEALTH CARE- CORPORATE
08.2013 - 06.2015
PBS CORPORATE EDUCATOR
SSM HEALTH CARE- CORPORATE
03.2012 - 08.2013
LEAD MEDICAID COUNSELOR
SSM HEALTHCARE- CARDINAL GLENNON
06.2011 - 03.2012
FAMILY SUPPORT ELIGIBILITY SPECIALIST
STATE OF MISSOURI
12.2002 - 06.2011
Master of Science in Supply Chain Management -
FONTBONNE UNIVERSITY
Master of Management -
FONTBONNE UNIVERSITY
Bachelor of Science in Criminology/Criminal Justice -
UNIVERSITY OF MISSOURI-ST. LOUIS
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