Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Yolanda Jones

Yolanda Jones

Gastonia,NC

Summary

Experienced and versatile leader with a passion for improving productivity, strategic planning and team

management. Reliable and successful at operating in high-volume and fast-paced environments.

Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior

communication and collaboration abilities demonstrated over ten years of management performance.

Forward-thinking and focused on optimizing policies and procedures to achieve consistent, accurate and high-quality results. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Human Resources Business Partner

Amazon.com Fulfillment Center
10.2022 - Current
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Provide HRBP support to 4 sites by tracking HR Training and Compliance metrics.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.

HR Partner

Amazon.com Fulfillment Center
08.2022 - 10.2022
  • Work with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Provide guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Use data and metrics to identify trends including attendance and attrition deep dive.
  • Collaborate with multiple levels of organization ranging from front-line employees to senior leaders.
  • Support employee queries and situations with discretion and expertise along with routine standard work around employee onboarding, performance management, engagement processes and benefit services.
  • Equitably exercise high-judgement, manage through ambiguity and serve as first point of escalation for employee concerns.

Sr. HR Assistant

Amazon.com Fulfillment Center
11.2021 - 08.2022
  • Support associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring teams are guided to right resources to ensure quality and timely solution.
  • Participate in HR investigations and drive full case closure within Amazon standard.
  • Point of Contact for Hardships, Tier 3 Recruiting, Away Team, Adapt Feedback, Time Theft, SPPR, Thrive and Develop and Bereavement Fraud.
  • Attendance tracking: coordinate with managers to ensure associates are on correct schedule patterns.
  • Assist managers in responding to associate questions on time, benefits, accommodations, loa, etc.
  • Facilitate internal Tier 3 recruitment process by coordinating internal job requisitions, scheduling candidates and creating offer letters.

Environmental Compliance Specialist

Circle K Stores Inc.
01.2019 - 11.2021
  • Managed 1300 Circle K sites across 3 states while maintaining compliance rate of 94%.
  • Performed as subject matter expert by advising staff and state agencies and working directly with external vendors throughout audits or to remedy compliance issues.
  • Proactively analyze variety of data from various internal and external sources to track all environmental compliance and release prevention.
  • Ensure that all State and Federal regulatory requests/inspections are addressed based on regulations; negotiates fine fees as necessary with regulatory agencies.
  • Developed recommendations to reduce hazards by improving gear, behaviors and procedures.
  • Designed programs, policies, and procedures that were implemented to reduce or eliminate workplace injuries and hazards.
  • Coached employees, managers and executives on effective safety policies.

HR Generalist

Circle K Stores Inc.
07.2018 - 01.2019
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Conducted employment verifications and investigations .
  • Educated and advised over 300 employees on group health plans, voluntary benefits and retirement plans .
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Screened applicant resumes and coordinated both phone and in-person interviews.

Independent Contractor

Amazon
11.2016 - 07.2018
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Delivered outstanding service to customers to maintain and extend relationships.

Administrative Bookkeeper | Sr. HR Assistant

The Tax Center LLC
01.2015 - 06.2016
  • Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors.
  • Complied with all established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing, collections, vendor payments and profit and loss statements for 45 clients.
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
  • Set up orientations and initial training for new employees.

Property Manager | HR Generalist

Fickling Vacation Rentals LLC
09.2011 - 11.2014
  • Maximized rental income for 150 properties while minimizing expenses through effective planning and control.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
  • Implemented and supervised orientation procedures for all new hires.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.

Education

MBA - Human Resource Management

Walden University
Minneapolis, MN
01.2023

Bachelor of Science - Human Resources Management

Walden University
Minneapolis, MN
05.2018

Associate of Science - Accounting

Gulf Coast State College
Panama City, FL
12.2004

Skills

  • Project Management
  • Collaborative Problem Resolution
  • Applicant Tracking Systems
  • Employee Guidance
  • Human Resources Best Practices
  • Team Leadership
  • Employee Investigations and Relations
  • Effective Verbal and Written Skills
  • MS Office Expert
  • Employee Training and Development
  • Benefits and Compensation
  • Performance Evaluations
  • Ability to Demonstrate High-Judgement, Empathy, Autonomy and Flexibility
  • Cross-Functional Collaboration

Timeline

Human Resources Business Partner

Amazon.com Fulfillment Center
10.2022 - Current

HR Partner

Amazon.com Fulfillment Center
08.2022 - 10.2022

Sr. HR Assistant

Amazon.com Fulfillment Center
11.2021 - 08.2022

Environmental Compliance Specialist

Circle K Stores Inc.
01.2019 - 11.2021

HR Generalist

Circle K Stores Inc.
07.2018 - 01.2019

Independent Contractor

Amazon
11.2016 - 07.2018

Administrative Bookkeeper | Sr. HR Assistant

The Tax Center LLC
01.2015 - 06.2016

Property Manager | HR Generalist

Fickling Vacation Rentals LLC
09.2011 - 11.2014

MBA - Human Resource Management

Walden University

Bachelor of Science - Human Resources Management

Walden University

Associate of Science - Accounting

Gulf Coast State College

Similar Profiles

CREATE PROFILE
Yolanda Jones