Yolanda Jordan
SHELBY TWP,MI
Summary
Proven people pleasing record of enhancing customer satisfaction and boosting safe, warm, and welcoming environments with exceptional service and expertise in hospitality for people. Skilled in interpersonal communication and analytical thinking, adept at solving complex customer issues, and contributing to team success. Demonstrated continuous improvement, achieving significant repeat business and positive client feedback.
I am an genuine, kind, respectful person, with full stewardship in my my leadership.
Overview
31
31
years of professional experience
Work History
Optician
JARTLL
08.2021 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Optician
Normandy Optical
06.2014 - 06.2020
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
- Provided support to store management by assisting with staff training, ensuring that new hires were knowledgeable of products and services offered.
- Enhanced sales performance by establishing rapport with customers and addressing their concerns effectively.
- Kept up-to-date with industry trends, attending seminars and training sessions to continuously improve product knowledge and expertise.
- Educated clients on proper eyewear care techniques, prolonging the lifespan of their glasses or contact lenses.
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements./
- Assisted coworkers with complex cases, sharing expertise in lens materials, coatings, tints, and other optical options available to suit specific requirements.
- Collaborated with optometrists to ensure accurate prescription fulfillment and optimal visual outcomes for customers.
- Provided exceptional customer service, consistently receiving positive feedback from clients regarding their shopping experience.
- Aided in marketing efforts by creating attractive displays showcasing popular frames or seasonal promotions within the store location.
- Participated in community outreach events, representing the business at local health fairs and eyewear donation drives to increase brand visibility.
- Maintained a clean and organized showroom, ensuring a comfortable shopping environment for clients.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained safe, clean and organized environment to increase patient comfort.
- Contributed to the store''s success by identifying areas for improvement in operations and implementing necessary changes.
Early Education Childhood Teacher
Bright Horizons Family Center
05.1998 - 05.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.5
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Fostered student curiosity and interest through creative hands-on activities.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Helped students explore concepts with engaging, learning-focused activities.
Optician
Kresge Eye Institute
06.2014 - 06.2016
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Developed strong relationships with suppliers to negotiate favorable pricing and delivery terms on inventory purchases.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories
- Contributed to significant increase in repeat business by establishing loyal customer base through exceptional service and follow-up care.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
Optician
Henry Ford Optimeyes
05.2006 - 05.2014
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Conducted detailed eye wear adjustments and repairs to ensure optimal fit and comfort for customers, improving their overall experience.
Optician, Office Manager
LENSCRAFTERS, Luxottica Group
05.2000 - 05.2006
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
Professor's Assistant
Wilberforce University
01.1994 - 09.1996
- Assisted with development and implementation of new course materials to enhance learning experience.
- Devised and implemented strategies for engaging students in class discussions.
- Taught small groups of students focused on specific parts of coursework.
- Monitored student progress to identify weaknesses and provide recommendations for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.0000000000
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
No Degree - Business Marketing
Wilberforce University**
Wilberforce, OH01.2007
Skills
- Exceptional Customer Service skills
- Decision-Making
- Safety Trained Skills
- Analytical Thinking
- OSHA Testing and yearly drills
- Analytical Skills
- Problem-solving aptitude
- Professional Demeanor
- Adaptability
- Continuous Improvement
- Time management abilities
- Interpersonal Communication
- Professionalism
- Interpersonal Skills
- Attention to Detail
- Quality Control1/
Timeline
Optician
JARTLL
08.2021 - Current
Optician
Normandy Optical
06.2014 - 06.2020
Optician
Kresge Eye Institute
06.2014 - 06.2016
Optician
Henry Ford Optimeyes
05.2006 - 05.2014
Optician, Office Manager
LENSCRAFTERS, Luxottica Group
05.2000 - 05.2006
Early Education Childhood Teacher
Bright Horizons Family Center
05.1998 - 05.2020
Professor's Assistant
Wilberforce University
01.1994 - 09.1996
No Degree - Business Marketing
Wilberforce University**
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