Yolanda Kalaitzes
SAN ANGELO,TX
Summary
Driven leader with a proven track record at Verizon Communications, adept in negotiation and customer service. Enhanced team performance and customer satisfaction through effective conflict resolution and strategic talent development. Recognized for boosting employee morale and reducing turnover, demonstrating exceptional verbal communication and multitasking skills.
Overview
32
32
years of professional experience
Work History
High Speed Internet Manager
Verizon Communications
03.1977 - 04.2009
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Education
No Degree - Psychology
Angelo State University
San Angelo, TXHigh School Diploma -
Menard High School
Menard, TX05.1976
Skills
- Verbal and written communication
- Negotiation
- Policy Implementation
- Decision-Making
- Positive Attitude
- Multitasking
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
High Speed Internet Manager
Verizon Communications
03.1977 - 04.2009
No Degree - Psychology
Angelo State University
High School Diploma -
Menard High School
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