Yolanda Keys
Philadelphia,PA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
9
9
years of professional experience
Work History
Contact Center Representative
TD Bank
09.2023 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Patient Access Specialist
Main Line Health
04.2022 - 09.2023
- Greeted and assisted patients with check-in procedures.
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Universal Banker
Philadelphia Federal Credit Union
09.2020 - 01.2022
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Medical Receptionist
Northeast Treatment Center
11.2018 - 09.2020
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
Cashier
Aramark- PA Convention Center
10.2016 - 03.2020
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Operated a POS system to itemize and complete customer purchases
- Set up concession stand for operation, obtained cash bank, and stocked the service bar.
Cashier
IKEA
09.2014 - 08.2015
- Greeted customers entering store and responded promptly to customer needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associate of Arts - Business Administration
Strayer University
Springfield, PA04.2021
No Degree - Business Administration
Shippensburg University
Shippensburg, PA2016
High School Diploma -
New Media Technology Charter School
Philadelphia, PA05.2015
Skills
- Microsoft Office Suite (PowerPoint, Excel, PowerPoint)
- Multi-Line Telephone Systems
- Document Control
- Customer Service
- Information Protection
- Reminder Calls
- Active Listening
- Data Inputting
- Coordination
- Writing
- Complex Problem-Solving
- Systems Analysis
Timeline
Contact Center Representative
TD Bank
09.2023 - Current
Patient Access Specialist
Main Line Health
04.2022 - 09.2023
Universal Banker
Philadelphia Federal Credit Union
09.2020 - 01.2022
Medical Receptionist
Northeast Treatment Center
11.2018 - 09.2020
Cashier
Aramark- PA Convention Center
10.2016 - 03.2020
Cashier
IKEA
09.2014 - 08.2015
Associate of Arts - Business Administration
Strayer University
No Degree - Business Administration
Shippensburg University
High School Diploma -
New Media Technology Charter School
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Esta AkoyEsta Akoy
Financial Advisor/Analyst at Confidential Insurance ServicesFinancial Advisor/Analyst at Confidential Insurance Services