Yolanda Kiener
Beaumont,CA
Summary
Energetic and detail-oriented retail professional with a strong sense of urgency and experience managing high volume transactions. Proven track record of maintaining precise register accuracy while delivering exeptional member satisfaction during peak shopping hours. Expert at managing queues efficiently, handling cash securely, and defusing stressful situations with calm professionalism. Offering complete schedule flexibility and a collaborative attitude.
Overview
1
1
Certification
32
32
years of professional experience
Work History
Merchandising and Sales Associate
Kohl's Retail
Beaumont, CA
11.2024 - Current
- Managed visual merchandising and inventory to optimize product presentation and maintain stock levels.
- Deliver exceptional customer service by greeting shoppers and addressing inquiries promptly.
- Process transactions efficiently at the cash register, including handling Amazon returns.
- Maintained organized, well-stocked sales floor to enhance customer experience.
- Monitor stock levels and conduct price checks, reporting discrepancies proactively.
- Collaborate with team members to achieve store goals and improve performance.
- Organized merchandise displays to improve visual appeal and attract customer attention.
- Complete daily recovery tasks to sustain cleanliness and orderliness of the sales floor.
Solopreneur
Home-based Food Business
Beaumont, CA
10.2022 - 08.2026
- Part-time managing home-based food services and catering.
- Provided freshly prepared meals
- Delivered exceptional customer service and managed customer orders to ensure satisfaction.
- Prepared high-quality recipes and menus, enhancing product offerings and customer experience.
- Maintained cleanliness and sanitation standards in food storage and preparation areas.
- Conduct inventory management placing stock orders as necessary.
- Delivered orders directly to customers, guaranteeing timely receipt.
- Organized and prioritized tasks to efficiently meet service goals and improve operational flow.
Special Funded Program Technician
Los Angeles City College - STEM Pathways Program
Los Angeles, CA
08.2019 - 08.2022
- Supported Program Director in program management and monitoring student success outcomes.
- Administered logistical support for special events, ensuring smooth execution and participant engagement.
- Prepared annual budgets, tracked expenditures, and processed purchased requests, contracts, and invoices.
- Maintained accurate documentation of workshop participation, student enrollment, and outcomes.
- Supervised tutors and student workers, ensuring prompt processing of timesheets.
- Coordinated services with college departments to enhance student and staff relationships.
- Coordinated interdepartmental services to strengthen collaboration and support for students and staff.
- Developed marketing materials for program events and workshops.
Data Liaison
Los Angeles City College - Econ. Dev. & Workforce Education
Los Angeles, CA
08.2013 - 05.2019
- Managed expenditures by processing contracts, invoices, travel requests, and financial forms to ensure accurate budget tracking.
- Provided administrative support across various grants such as Career Pathways and Deputy Sector Navigation.
- Ensured accurate documentation of student enrollment and learning outcomes for reporting purposes.
- Coordinated student events such as symposiums, job fairs, and workshops to enhance student engagement and participation.
- Conducted screenings to determine eligibility of students for program admission.
- Facilitated class registrations and maintained program database.
- Organised filing systems for office records and monitored inventory of educational resources.
- Designed marketing materials for outreach efforts to attract potential students and promote program offerings.
Special Funded Program Technician
Los Angeles City College - Student Services CAHSEE Program
Los Angeles, CA
05.2008 - 06.2010
- Oversaw expenditures and processed a variety of documents including purchase orders, contracts, stipends, and reimbursements.
- Facilitated communication among faculty, staff, and students to enhance collaboration and support.
- Conducted orientation sessions to evaluate program eligibility and registered students accurately.
- Assisted students with career development, job placement, and referrals for housing services.
- Ensured accurate documentation of students' enrollment and progress through detailed logs.
- Managed effective communication among faculty, staff and students.
- Organized office operations by managing files and inventory levels for improved accessibility.
- Created flyers and marketing materials for program events while coordinating mass mailings.
Office Assistant
Stoehr Medical Management Inc.
Pasadena, CA
09.2007 - 05.2008
- Executed administrative and clerical support to streamline office operations.
- Provided administrative support to staff members including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained database by updating patient information and managing incoming calls for improved communication.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Assisted with various tasks to support team operations.
- Processed invoices and sorted incoming and outgoing mail effectively.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
Career Guidance Counselor Assistant / Office Assistant
Los Angeles City College - CalWORKsProgram
Los Angeles, CA
11.2003 - 05.2007
- Supported Career Guidance Counselor by managing daily tasks to assist students with diverse needs, improving access to resources.
- Facilitated student services in education development, job placement, and housing referrals, enhancing students' overall support experience.
- Conducted intake screenings and orientation to assess program eligibility for prospective students.
- Processed educational materials and registered students in classes within the program database.
- Maintained organized office and student files while overseeing office inventory and supplies.
- Created marketing materials, including flyers, brochures, and certificates, to promote program events and increase student engagement.
- Applied organizational skills to enhance workflow efficiency and address student concerns.
Floor Manager
Strouds Linens Retail
Los Angeles, CA
02.1997 - 03.1998
- Supervised store employees, ensuring organized and accessible sales floor to enhance customer experience.
- Trained new employees and delegated tasks, streamlining workflow and improving team efficiency.
- Managed cash register, ensuring accurate cash flow balancing.
- Oversaw inventory management, including ordering and receiving products.
- Authorized refunds and overrides to maintain customer satisfaction.
- Utilized organizational and problem-solving skills to enhance workflow efficiency.
- Maintained a safe, clean environment to promote a positive shopping experience.
- Greeted and assisted 100+ shoppers daily, facilitating merchandise location and purchase completion.
Bookkeeper/Customer Service Clerk
Loehmann's Retail
Los Angeles, CA
11.1994 - 02.1997
- Executed precise data entry into database, ensuring integrity of financial records.
- Developed monthly financial statements, including cash flow, profit and loss, and balance sheets.
- Executed precise data entry into the database to ensure integrity of financial records.
- Processed payments and invoices while preparing all bank deposits efficiently.
- Maintained and monitored financial records, supporting accurate reporting.
- Balanced cash registered daily to ensure accurate cash flow operations.
- Delivered exceptional customer service during sales transactions and product inquiries.
Education
Associate Degree - Administrative Office Assistant
Los Angeles City College
Los Angeles, CACertified Phlebotomy -
New Era Medical Laboratory
Los Angeles, CAHigh School Diploma -
Hollywood High School
Los Angeles, CACertification
- StateFoodSafety, San Bernardino County Food Handlers Training Certificate - Issued: September 2025
- StateFoodSafety, California Food Handlers Training Certificate - Issued: October 2022
- Administrative Office Assistant Certificate- Los Angeles City College - Issued: May 2004
- Expert Desktop Publishing Specialist Certificate - Los Angeles City College - Issued: May 2004
- Computer Application Specialist Certificate - Los Angeles City College - Issued: May 2004
- Medical Office Assistant / Medical Billing Certificate - Los Angeles City College - Issued: May 2004
- Clerical Office Assistant - Los Angeles City College - Issued: May 2004
Volunteer Experience
- Cherry Valley Health Care - Nursing Home Facility, 2024-11
- Los Angeles City College, College Readiness Academy, 2010-07, 2011-01
- Los Angeles City College, CalWORKs Office, 2003-09, 2003-11
- Hollywood WorkSource Center, 2003-04, 2003-09
Awards
Dean's Honor List - For Outstanding Scholastic Achievement, Los Angeles City College
Spring 2005, Spring 2004, and Spring 2002.
Timeline
Merchandising and Sales Associate
Kohl's Retail
11.2024 - Current
Solopreneur
Home-based Food Business
10.2022 - 08.2026
Special Funded Program Technician
Los Angeles City College - STEM Pathways Program
08.2019 - 08.2022
Data Liaison
Los Angeles City College - Econ. Dev. & Workforce Education
08.2013 - 05.2019
Special Funded Program Technician
Los Angeles City College - Student Services CAHSEE Program
05.2008 - 06.2010
Office Assistant
Stoehr Medical Management Inc.
09.2007 - 05.2008
Career Guidance Counselor Assistant / Office Assistant
Los Angeles City College - CalWORKsProgram
11.2003 - 05.2007
Floor Manager
Strouds Linens Retail
02.1997 - 03.1998
Bookkeeper/Customer Service Clerk
Loehmann's Retail
11.1994 - 02.1997
Associate Degree - Administrative Office Assistant
Los Angeles City College
Certified Phlebotomy -
New Era Medical Laboratory
High School Diploma -
Hollywood High School