Yolanda King
Oklahoma City,OK
Summary
As an analytical problem-solver, I possess a unique set of skills that contribute to effective team building, leadership, and motivation. My exceptional aptitude for customer relations and relationship-building allows me to foster strong connections with clients. I am proficient in using independent decision-making skills and sound judgment to positively impact the success of the company. With a dedicated approach, I apply my training, monitoring, and morale-building abilities to enhance employee engagement and boost overall performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Facilities Operations Coordinator
Hope Community Services
01.2023 - Current
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
- Served as point of contact for internal and external customers seeking support and information.
- Spearheaded process improvements initiatives that increased operational efficiency and reduced costs associated with facility management tasks.
- Oversaw safety protocol compliance, reducing workplace accidents and improving overall safety standards.
- Negotiated contracts with service providers to secure competitive rates while maintaining high-quality results.
- Assisted manager in project implementation, materials procurement, contract preparation, and scheduling.
- Prepared action plans to establish procedures for various emergency situations.
- Managed maintenance schedules for optimal equipment performance and minimal downtime.
- Coordinated with vendors to ensure timely delivery of goods and services, maintaining smooth facility operations.
- Fostered a culture of continuous improvement through regular training sessions, workshops, and open discussions with team members on best practices in facility operations.
- Managed budgets effectively, allocating funds appropriately to various projects without compromising quality or timelines.
- Coordinated with cleaning and janitorial services to keep facility clean and presentable for occupants.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Administrative Coordinator
Hope Community Services
06.2018 - 01.2023
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Organized successful events by overseeing logistics, managing vendors, and coordinating promotional efforts.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Enhanced team communication by organizing weekly meetings and setting clear agendas.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Customer Service Representative
William Sonoma
11.2012 - 06.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
Bachelor of Science - Psychology
Mid-America Christian University
Oklahoma City, OK05.2019
Associate of Arts - Psychology
Mid-America Christian University
Oklahoma City, OK05.2018
Skills
- Work Order Management
- Security management
- Environmental Compliance
- Leadership and supervision
- Service contracts management
- Building Maintenance
- Emergency Preparedness
- Operations Oversight
- Performance Evaluations
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
Certification
Peer Support Specialist
Wellness Coach
C-Cert
Timeline
Facilities Operations Coordinator
Hope Community Services
01.2023 - Current
Administrative Coordinator
Hope Community Services
06.2018 - 01.2023
Customer Service Representative
William Sonoma
11.2012 - 06.2018
Bachelor of Science - Psychology
Mid-America Christian University
Associate of Arts - Psychology
Mid-America Christian University
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