Yolanda Kirkland

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Built and maintained positive working relationships with patients and staff.
• Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.

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• Verified insurance eligibility and coverage for patients.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
• Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
• Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
• Stayed calm under pressure to and successfully dealt with difficult situations.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.

• Documented vital signs and health history for patients in clinic and hospital environments.
• Collected and documented patient medical information such as blood pressure and weight.
• Enhanced patient care by efficiently performing routine tests and measurements.
• Aided in the prevention of illnesses by administering vaccinations according to established protocols.
• Obtained client medical history, medication information, symptoms, and allergies.
• Completed EKGs and other tests based on patient presentation in office.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.

• Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
• Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
• Called and faxed pharmacies to submit prescriptions and refills.
• Prepared and administered medications to alleviate patient symptoms.
• Collected and documented patient medical information such as blood pressure and weight.
• Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
• Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
• Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
• Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.