Yolanda K. Laster
Plano,USA
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
22
22
years of professional experience
Work History
Payment Collection Supervisor
Bread Financial
07.2022 - Current
- I have extensive experience in effectively communicating with clients to understand their collection needs and monitoring delinquent accounts for collection opportunities
- I review accounts, analyze financial statements, recommend collection methods, and develop payment plans with clients
- I also evaluate the company's collection methods and manage the debt collection team
- Compliance monitoring is crucial, and I ensure that all collection activities adhere to regulations by implementing robust procedures within the team
Corporate Training Coordinator / Medical Assistant
LabCorp
05.2011 - 07.2022
- I was responsible for training new and existing staff on laboratory procedures and protocols, ensuring that they are well-versed in standard operating procedures and safety measures
- Additionally, I assist healthcare professionals in various aspects of patient care, using phlebotomy skills, preparing patients for medical examinations, and collecting and preparing specimens for laboratory testing
- I also maintain medical records, schedule appointments, oversee compliance with follow-up, maintain employee records, manage billing and coding, and handle administrative tasks to support the efficient operation of medical facility
Sr. Recovery Account Manager
Capital One
10.2018 - 10.2019
- I meticulously ensure accurate record-keeping and reconciliation, adhering to all MGI and Regulatory requirements
- I am responsible for updating all logs and databases, overseeing the development of weekly and monthly reports, and handling both inbound and outbound calls from assigned Excel spreadsheets
- I consistently achieve project success through collaboration with multiple entities across the TMR team
- I effectively collaborate with multiple Regional Compliance Officer Teams to identify and report suspicious activities in their respective countries
- I enhance system performance by delivering valuable information on trends or patterns to facilitate rule enhancements for MoneyGram's Compliance program, LexisNexis, and Equifax
- Please note that the previous contact from Human Resources left due to no growth opportunities
Sr. Care Coordinator Medical Assistant / Project Analyst Specialist
Catalyst Health Network
02.2016 - 08.2018
- Performs outbound calls to schedule patient appointments and provide follow-up care
- Offers disease management education and coaching for patient self-management and compliance
- Participates in interdisciplinary team meetings, Utilization Management rounds, and ensures safe transitions of care
- Provides clinical and medical management services, including case management, health assessments, interventions, billing & coding in/outpatient, and discharge planning
- Directs providers and members to contracted provider networks and facilities
- Utilizes company and community-based resources to establish safe and effective case management plans for members
Behavioral Health Advocate II
Blue Cross Blue Shield
06.2014 - 06.2015
- I identifying ways to add value to treatment plans, consulting with facility staff or outpatient care providers on those ideas, managing inpatient and outpatient mental health cases, obtaining information from providers on outpatient requests for treatment, administering benefits, reviewing treatment plans, and coordinating benefits and transitions between various areas of care
- I focused on initial inpatient admission for psychiatric and chemical dependency patients and participated in regularly scheduled (usually weekly) caseload consultations with the psychiatric consultant
- I communicated resulting treatment recommendations to the patient’s medical provider
- These consultations focused on patients new to the caseload and those who were not improving as expected under the current treatment plan
- Case reviews may have been conducted by telephone, video, or in person and may have included members of Monarch’s clinical care team
- Unfortunately, I had to resign due to illness and was hospitalized for months
- Since holding my job was not beneficial for me or the company, please contact HR at 866-977-7378
Lead Teller
Wachovia Bank
06.2005 - 12.2007
- Company Overview: was bought out by (Wells Fargo)
- As a lead teller, I was responsible for identifying and reporting suspicious transactions in accordance with the Bank Secrecy Act
- I maintained accurate records, collaborated with compliance teams, and contributed to the enhancement of system performance
- I also provided financial planning solutions and conducted careful financial analysis
- I resigned due to relocating to another state because of military obligations
- Was bought out by (Wells Fargo)
Sr. Accountant
AAFES (The Army & Air Force Exchange Services)
09.2004 - 06.2005
- I was responsible for managing all payroll duties for over 100 employees, including handling new hires, promotions, terminations, vacation time, longevity pay, and excused absences
- I maintained employee files without any incidents and consistently produced timely financial statements with in-depth reporting, detailed analysis, and narratives for management
- Additionally, I conducted thorough analyses of job costs and product costs to ensure maximum margins and accurate BOMs
- I also provided support to subordinate clerks to ensure smooth ongoing operations
- Responding to inquiries related to General Ledger account balances and transactions/journal entries was also part of my responsibilities
- I received cross-training in all accounting positions to ensure the ongoing daily operations of the organization
- I assisted the Controller in preparing data for federal audits, special projects, and timely financial statements, and maintained inventory/purchasing databases, job/product cost systems, procedures, and guidelines
- Additionally, I regularly handled confidential and proprietary information with the utmost care, maintaining a high level of confidentiality at all times
Daycare owner
Yolandas Walking Wonders
06.2002 - 06.2004
- While running my at-home daycare, I was responsible for maintaining all business records and activities
- This included observing the environment and the children's activities, keeping daily records for each child, and communicating any changes to parents or guardians verbally and in writing
- I also provided emotional and developmental support for the children and created age-appropriate lesson plans
- Unfortunately, I had to close the daycare due to the Iraqi War
Education
Bachelor of Science - Business Management
Penn Foster College
Scottsdale, AZ07-2024
Medical Assistant Certificate - Business Administration And Management
Fortis Institute
Houston, TX05-2013
BLS CPR for Adults – Child - Expires May 2026
Basic Life Support
Project management Program Diploma -
Alison Tech
Human Resource Diploma -
Alison Tech
Scrum Master and Agile Certificate -
Alison Tech
Anti-Money Laundering: Suspicious Activities and SARs Certificate -
Kaplan Financial Education
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Staff Development
- Process Monitoring and Improvement
- Project Management
- Schedule development
- Policy Enforcement
- Teamwork and Collaboration
- Problem-Solving
- Regulatory Compliance
References
- John Fausro, Immigration Service Officer/Retire Veteran, JOHNF39706@gmail.com, (817)403-0419
- Yvonne Robinson, RN, SR Care Manager, yrobinson@catalysthealthnetwork.com, (516)850-7856
- LaNita Barnes, Care Coordinator, mslanita01@gmail.com, (972)880-9552
Timeline
Payment Collection Supervisor
Bread Financial
07.2022 - Current
Sr. Recovery Account Manager
Capital One
10.2018 - 10.2019
Sr. Care Coordinator Medical Assistant / Project Analyst Specialist
Catalyst Health Network
02.2016 - 08.2018
Behavioral Health Advocate II
Blue Cross Blue Shield
06.2014 - 06.2015
Corporate Training Coordinator / Medical Assistant
LabCorp
05.2011 - 07.2022
Lead Teller
Wachovia Bank
06.2005 - 12.2007
Sr. Accountant
AAFES (The Army & Air Force Exchange Services)
09.2004 - 06.2005
Daycare owner
Yolandas Walking Wonders
06.2002 - 06.2004
Scrum Master and Agile Certificate -
Alison Tech
Anti-Money Laundering: Suspicious Activities and SARs Certificate -
Kaplan Financial Education
Bachelor of Science - Business Management
Penn Foster College
Medical Assistant Certificate - Business Administration And Management
Fortis Institute
BLS CPR for Adults – Child - Expires May 2026
Basic Life Support
Project management Program Diploma -
Alison Tech
Human Resource Diploma -
Alison Tech
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