Yolanda LaCoste
Baton Rouge,LA
Summary
Dynamic and adaptable professional with extensive experience as a Table Games Dealer at Hollywood Casino Baton Rouge. Proven ability to maintain a calm demeanor under pressure while delivering exceptional customer service. Skilled in problem-solving and attention to detail, fostering strong relationships with clients and enhancing their gaming experience.
Overview
30
30
years of professional experience
Work History
Decor/catering
Self Employed Services
01.2013 - 07.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Very customer service friendly.
Table Games Dealer
Hollywood Casino Baton Rouge
01.2010 - 12.2013
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Provided training to new dealers, improving team performance and consistency in game management.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
Table Games Dealer
The Belle of Baton Rouge Casino
02.2006 - 12.2009
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Provided training to new dealers, improving team performance and consistency in game management.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
Table Games Dealer
Boomtown Casino & Hotel New Orleans
04.2003 - 09.2005
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Provided training to new dealers, improving team performance and consistency in game management.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
Table Games Dealer
Ballys Casino New Orleans
09.1995 - 04.2003
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Ensured compliance with gaming regulations and laws, upholding casino's reputation and legal standing.
- Fostered sense of community among players with exceptional communication skills and personal attention.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Maintained high level of concentration and accuracy under pressure, ensuring smooth game flow.
- Provided training to new dealers, improving team performance and consistency in game management.
- Resolved player disputes calmly and effectively, maintaining positive atmosphere at table.
- Facilitated welcoming and inclusive atmosphere, attracting diverse group of players to tables.
- Collaborated with security to identify and mitigate potential fraud, protecting casino assets and guest safety.
- Enhanced guest experience by providing friendly and professional service during game sessions.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
Education
High School Diploma - I Also Went To CRESCENT CITY SCHOOL OF GAMING
Francis T Nicholls
New Orleans, LA06.1991
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Timeline
Decor/catering
Self Employed Services
01.2013 - 07.2025
Table Games Dealer
Hollywood Casino Baton Rouge
01.2010 - 12.2013
Table Games Dealer
The Belle of Baton Rouge Casino
02.2006 - 12.2009
Table Games Dealer
Boomtown Casino & Hotel New Orleans
04.2003 - 09.2005
Table Games Dealer
Ballys Casino New Orleans
09.1995 - 04.2003
High School Diploma - I Also Went To CRESCENT CITY SCHOOL OF GAMING
Francis T Nicholls