Yolanda LAMPKIN-DIMING
Senior Public Service Administrator
Mokena,IL
Summary
Resourceful Assistant Regional Administrator with extensive experience at the Illinois Department of Human Services, recognized for exceptional management and investigative skills. Proven ability in strategic planning and operational management, driving high productivity and efficient task completion. Expertise in team leadership, communication, problem-solving, and adaptability enhances overall team performance while aligning with organizational objectives. Dedicated to continuous improvement and professional growth within the public service sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Regional Administrator-Long Term Care
Illinois Department of Human Services
Chicago, IL
02.2022 - Current
- Serves as the overseer of Region 1 Central Long-Term Supportive Services Offices in the absence of the Regional Administrator for the Division of Family and Community Resource Center.
- Collaborates closely with the Regional Administrator to share best practices.
- Develops and maintains strong and effective relationships between the Long Term Care Office, providers, the Department of Healthcare and Family Services, and other various stakeholders to promote collaboration across the state.
- Directs quality assurance activities, including reviews of statistical data, monitoring timeliness, productivity, and investigations.
- Attend monthly Labor Management Meetings as well as administer and make recommendations for disciplinary actions.
- Represents the organization at conferences and workshops throughout the region.
- Participates in regular meetings with staff to discuss operational issues, performance goals, and strategies for improvement.
- Participates in the recruitment and grading selection processes for new employees in the region as a panel member with the Bureau of Recruitment and Selection.
- As Legislative Liaison, I am responsible for monitoring and responding to all inquiries received from the Office of the Governor, the Office of the Secretary of DHS, legislators, OIG, and OEIG complaints, as well as customer complaints regarding Long-Term Care Services.
Interim Regional Administrator
Illinois Department of Human Services
Chicago, IL
07.2021 - 02.2022
- Directed and supervised the day-to-day functionality of designated Region 1 Central. I provided administrative support services to the ABE Call Center, Statewide Processing Centers, and Stroger Family Community Resource Center.
- Developed and implemented regional policies and procedures to ensure compliance with federal and state laws.
- Evaluated and addressed existing services within the region, and identified areas in need of improvement, as well as reported facility and technical issues that arose within the region.
- Conducted regular meetings with local office administrators to discuss office performances, goals, and strategies for improvement, and made recommendations regarding changes in operations and staffing levels based on an analysis of available resources.
- Established partnerships with community organizations to support regional initiatives.
- Reviewed regional organizational charts, completed vacancy requisitions, and approved temporary assignment positions upon request, based on the needs of the office staffing.
- Reviewed and discussed CMS104 with Personnel, served as the subject matter expert, where I assisted with writing interview questions for Merit Comp candidates.
- Completed performance evaluation for all merit-compensated administrative staff.
Assistant Regional Administrator
Department of Human Services
Chicago, IL
06.2019 - 06.2021
- Assisted the Regional Administrator with monitoring and managing the day-to-day functions of the Region.
- Coordinated and administered meetings with other regions across the state that included Region 1 South and Region 2 to facilitate communication and collaboration.
- Supervised subordinate staff members in the absence of the Regional Administrator to ensure they adhere to established standards of performance.
- Utilized strong leadership and administrative abilities to maintain smooth office operations.
- Coordinated and completed regional reports, checked for accuracy, and maintained compliance.
- Managed and monitored regional recruitment and selection process, and staffing level. I completed EPARS when a vacancy became available.
Education
Master of Jurisprudence - Child and Family Law
Loyola University School of Law
Chicago05-2005
Bachelor of Arts - Political Science
Howard University
Washington, DC12-1997
Skills
- Exceptional presenter
- Excellent writing skills
- Time management skills
- Decision-making
- Deadline and results-oriented
- Work Planning and Prioritization
- Stakeholder relations
- Honest and ethical
- Team building and leadership
- Conflict resolution and problem solving
- Research skills
- Investigation and interviewing skills
Accomplishments
- G.O.A.L. (Governor Office Academy of Leadership ) 2024 Fellow Alumni
Certification
- National Council for Behavioral Health-Certified Mental Health First Aid to Work
- CMS (Central Management Services Interviewer Certified
Organization
- Member of Alpha Kappa Alpha Sorority Incorporated
Timeline
Assistant Regional Administrator-Long Term Care
Illinois Department of Human Services
02.2022 - Current
Interim Regional Administrator
Illinois Department of Human Services
07.2021 - 02.2022
Assistant Regional Administrator
Department of Human Services
06.2019 - 06.2021
- National Council for Behavioral Health-Certified Mental Health First Aid to Work
- CMS (Central Management Services Interviewer Certified
Master of Jurisprudence - Child and Family Law
Loyola University School of Law
Bachelor of Arts - Political Science
Howard University
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