Yolanda Latta
Kannapolis,NC
Summary
Adept at enhancing operational efficiency and accuracy, my tenure at FSI showcased my expertise in order picking and inventory management, alongside strong team collaboration skills. By implementing RF scanning technology, I significantly improved fulfillment precision, contributing to a 20% increase in customer satisfaction. My proactive approach and ability to communicate effectively have consistently driven positive outcomes in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Order Picker
FSI
Charlotte, NC
06.2006 - Current
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Checked inventory and selected products from specific locations based upon availability.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Streamlined warehouse operations for increased efficiency through organized and accurate order picking.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Expedited urgent orders through prioritized picking strategies while maintaining accuracy standards.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete timely orders and avoid delays.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Planned and scheduled projects and directly performed installations.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
Housekeeper
Housing Authority
Charlotte, NC
06.2004 - 08.2006
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
CNA
Cambridge Retirement Home
Pineville, NC
06.2002 - 12.2004
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
Mail Sorter
Samaritanâs Purse
Charlotte, NC
06.1997 - 12.2002
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Facilitated smooth transitions between shifts by maintaining clear communication channels with colleagues regarding ongoing tasks or unresolved issues.
- Supported postal service operations by performing additional tasks as needed, such as package handling or customer assistance.
- Coordinated efforts with other departments to streamline interoffice communication and package delivery processes.
- Demonstrated attention to detail when identifying discrepancies or inconsistencies within mailing addresses, resolving issues promptly before dispatching items for delivery.
- Prevented delays in shipment processing times due to equipment malfunctions, proactively troubleshooting problems whenever necessary.
Manager
Burger King
Charlotte, NC
01.1997 - 11.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved marketing to attract new customers and promote business.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
CNA
Sharon Towers
Charlotte, NC
09.1998 - 06.2002
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Data Entry Clerk
Samaritanâs Purse
Charlotte, NC
09.1997 - 06.2001
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Managed and organized documents for data entry tasks.
- Conducted audits of existing data entry processes.
- Coded and processed applications into required electronic formats.
Education
Garinger High School
Charlotte, NC06.1995
Skills
- Order Picking
- Order picking and processing
- Product picking
- Picking accuracy
Timeline
Order Picker
FSI
06.2006 - Current
Housekeeper
Housing Authority
06.2004 - 08.2006
CNA
Cambridge Retirement Home
06.2002 - 12.2004
CNA
Sharon Towers
09.1998 - 06.2002
Data Entry Clerk
Samaritanâs Purse
09.1997 - 06.2001
Mail Sorter
Samaritanâs Purse
06.1997 - 12.2002
Manager
Burger King
01.1997 - 11.2002
Garinger High School