Summary
Overview
Work History
Education
Skills
Timeline
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Yolanda Leif

Cheyenne

Summary

Dynamic case manager with proven problem-solving skills at Life Care Center of Cheyenne. Expert in case documentation and time management, successfully enhancing client satisfaction through effective communication and tailored interventions. Committed to empowering clients by coordinating services and ensuring access to essential healthcare resources.

Overview

14
14
years of professional experience

Work History

Non Degree Case Manager

Life Care Center of Cheyenne
02.2024 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.

Therapy Office Assistant

Life Care Center of Aurora
08.2020 - 01.2024
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Contributed to a positive work environment by fostering open communication among colleagues.
  • Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
  • Strengthened office organization by implementing new filing systems and digital record-keeping practices.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
  • Improved data accuracy, entering and updating records in database with keen eye for detail.
  • Enhanced office efficiency by organizing and maintaining filing systems both digitally and physically.
  • Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
  • Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
  • Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
  • Input data into spreadsheets and databases.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Medical Records Assistant

Life Care Center of Aurora
05.2011 - 05.2020
  • Streamlined record-keeping processes for increased efficiency in the storage and retrieval of patient information.
  • Posted medical records promptly upon accurate assembly and analysis.
  • Enhanced interdepartmental communication by effectively liaising between physicians, nurses, and other support staff regarding patient medical records matters.
  • Maintained up-to-date knowledge on industry best practices, attending relevant professional development workshops and conferences when possible.
  • Filed records for timely retrieval.
  • Improved patient data accuracy by diligently reviewing and updating electronic medical records.
  • Responded promptly to authorized requests for access to medical records, upholding legal compliance and customer satisfaction standards.
  • Audited files for completion and accuracy.
  • Reduced errors in medical coding by carefully verifying diagnostic codes against patients'' charts.
  • Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
  • Performed thorough quality checks on incoming records, ensuring proper filing and organization within the system.
  • Provided crucial support during audits by quickly retrieving requested documentation from the archive system.
  • Demonstrated excellent time management skills in the handling of multiple simultaneous tasks, prioritizing responsibilities to ensure timely completion.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Printed and photocopied documents to provide patients with copies of medical records.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Followed up with medical staff regarding missing information in patient records.
  • Communicated effectively with staff, patients, and insurance companies by email and telephone.

Education

Penn Center Academy
Philadelphia, PA
05-1982

Skills

  • Problem-solving
  • Case management
  • Time management
  • Case documentation

Timeline

Non Degree Case Manager

Life Care Center of Cheyenne
02.2024 - Current

Therapy Office Assistant

Life Care Center of Aurora
08.2020 - 01.2024

Medical Records Assistant

Life Care Center of Aurora
05.2011 - 05.2020

Penn Center Academy

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Yolanda Leif