Yolanda Lennon
Mead,OK
Summary
Passionate professional who values people and believes you can do little things in a big way. Recognized for work ethic and customer service throughout career. Committed to fostering a productive, positive work environment.
Overview
15
15
years of professional experience
Work History
Advocacy Coach
J127 Ministry
Durant, OK
06.2022 - 10.2025
- Organized and maintained participant records.
- Used Word to create and Excel for data entry.
- Communicated with team members and community via phone and email.
- Met individually with residents weekly to connect, celebrate achievements, set goals, and practice life skills.
- Developed tailored case plans according to participant needs, goals, and program guidelines.
- Facilitated group sessions to promote healing, growth, and conflict resolution.
- Collaborated with other team members to celebrate wins, strategize, and plan.
- Implemented feedback mechanisms to assess program effectiveness and participant satisfaction.
- Coordinated volunteer opportunities, fostering collaboration between community members and resources.
Environmental Services Housekeeper
Choctaw Nation of Oklahoma
Durant, OK
05.2020 - 08.2022
- Maintained cleanliness and sanitation standards throughout facilities to ensure a safe and welcoming environment.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Identified areas needing improvement and addressed issues promptly.
- Collaborated with maintenance teams to report facility needs and support operational efficiency.
Cashier
Walmart
Ada, OK
04.2015 - 12.2015
- Processed transactions swiftly, ensuring accuracy in cash handling and customer service.
- Assisted customers with inquiries, enhancing overall shopping experience through effective communication.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment for shoppers.
Licensed Practical Nurse
Chickasaw Nation Medical Center
Ada, OK
08.2010 - 09.2012
- Administered medications and treatments according to physician directives and established protocols.
- Monitored patient vital signs, documenting changes and reporting concerns to nursing staff.
- Educated patients and families on health management, fostering understanding of treatment procedures.
Education
Nursing
Pontotoc Technology Center
Ada06-2006
Skills
- Personable and friendly
- Efficient in Word, Excel, and email
- Telephone etiquette
- Positive attitude
- Effective verbal and written communication
- Organization
- Leadership qualities
- Building relationships
- Prioritizing tasks
- Behavior modeling
- Attention to detail
- Confidentiality
Training
- Customer service
- Telephone etiquette
- TBRI (Trust Based Relational Intervention)
- Spiritual First Aid - focuses on providing immediate, trauma-informed peer to peer emotional and spiritual care during disasters and personal crisis
Timeline
Advocacy Coach
J127 Ministry
06.2022 - 10.2025
Environmental Services Housekeeper
Choctaw Nation of Oklahoma
05.2020 - 08.2022
Cashier
Walmart
04.2015 - 12.2015
Licensed Practical Nurse
Chickasaw Nation Medical Center
08.2010 - 09.2012
Nursing
Pontotoc Technology Center