Years of experience in client-facing roles
Yolanda Leon
Support Specialist
Summary
Dedicated professional skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Passionate about promoting lasting client satisfaction by delivering quality service and unparalleled support.
Overview
14
14
8
8
Of those years serving students and districts
4
4
Of those years in Manufacturing and Industrial Distribution
2
2
Of those years in Hospitality
2
2
Degrees
3
3
Certifications
2
2
Languages
7
7
years of post-secondary education
Work History
Educator
Various Districts
, NJ & FL
09.2017 - Current
- Analyzes data collected from learning management system(s) to adapt instruction accordingly, resulting in increase of students' writing and reading comprehension scores by approx. 20% y-o-y.
- Implements variety of instructional strategies-via in-person, video conferencing, phone, and/or text applications-to maximize learning for differentiated learners and students with unique needs.
- Collaborates with faculty and staff as subject matter expert to assess and develop curriculum content to achieve vertical and horizontal alignment.
- Cultivates stakeholder involvement via modern social media/technological platforms, establishing effective and consistent communication.
Customer Service Specialist
Kaman Industrial Technologies
Hillside, NJ
09.2015 - 08.2017
- Innovated standard operating procedures to ensure quality of process and product for million-dollar, government account with ISO 9001 / AS9100; FAA Air Agency; and EASA Part-145 Certifications.
- Increased sales by 15% by providing high quality sales service, analyzing/negotiating terms and contracts with vendors, and placing timely EDI orders in ERP platform.
- Resolved customer complaints and mitigated dissatisfaction by employing timely and on-point solutions, escalating and engaging other departments, as needed.
- Provided staff development to 2 Customer Service team members in order to increase efficiency and team productivity by promoting operational best practices.
Order Entry Specialist
Hytorc
Mahwah, NJ
12.2013 - 08.2015
- Used Microsoft Dynamics to keep track of client information and orders, update accounts, and monitor shipments to obtain and relay real-time information.
- Supported CFO by producing and analyzing annual financial reports, as well as managing ad hoc projects with minimal supervision.
- Identified deficiencies and implemented revisions to national billing procedures, improving order entry by approx. 30%.
- Provided staff development to 5 Order Entry team members in order to monitor, prioritize, and drive team strategies to meet targets.
Shift Supervisor
Houlihan’s Restaurant
Weehawken, NJ
06.2011 - 11.2013
- Effectively lead each shift by providing exemplary customer service while efficiently assigning tasks to 15 team members on shift in order to ensure excellent restaurant operations were consistently achieved.
Resident Advisor
Rider University
Lawrenceville, NJ
02.2010 - 05.2013
- Reduced hall incident reports by 10% by regularly communicating and enforcing university policies, as well as serving as students’ first point of contact for emergencies while maintaining accurate documentation and confidentiality, as required.
Education
Master of Arts - Educational Leadership
Montclair State University
Montclair, NJ 09.2020 - Current
MBA - Business Administration
MONTCLAIR STATE UNIVERSITY
Montclair, NJ 09.2016 - 05.2018
Bachelor of Arts - Public Relations & English
RIDER UNIVERSITY
Lawrenceville, NJ 08.2009 - 05.2013
Skills
Interpersonal & Written Communication
undefinedCertification
Certificate of Leadership
Timeline
School Business Administrator
03-2021
Master of Arts - Educational Leadership
Montclair State University
09.2020 - Current
Educator
Various Districts
09.2017 - Current
Teacher of English
09-2017
MBA - Business Administration
MONTCLAIR STATE UNIVERSITY
09.2016 - 05.2018
Customer Service Specialist
Kaman Industrial Technologies
09.2015 - 08.2017
Order Entry Specialist
Hytorc
12.2013 - 08.2015
Certificate of Leadership
05-2013
Shift Supervisor
Houlihan’s Restaurant
06.2011 - 11.2013
Resident Advisor
Rider University
02.2010 - 05.2013
Bachelor of Arts - Public Relations & English
RIDER UNIVERSITY
08.2009 - 05.2013
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