Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Yolanda Leopaul

Houston,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Customer-oriented general manager with

several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

General Manager

Laredo Taco
Stafford, TX
01.2022 - Current
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Oversaw product development initiatives from concept through completion stages.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Developed service and sales strategies to improve retention and revenue.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Forecasted customer demand to set prices or credit terms for goods or services.

Delivery Driver

Amazon
Katy, TX
06.2021 - 01.2022
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Checked tires for proper inflation before leaving on each route.
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Received daily delivery instructions and route assignments from dispatch.
  • Resolved customer complaints in a professional manner while maintaining positive relationships with clients.

Assistant Manager

Panera Bread
Pearland, TX
07.2020 - 01.2022
  • Created reports on sales trends, inventory levels, and financial data.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Assistant Store Manager

McDonald's Restaurant
Pearland, TX
03.2015 - 06.2020
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Maintained a safe working environment by enforcing safety regulations.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.

Education

High School Diploma -

Lafayette High School
Lafayette, LA
06-2003

Skills

  • P&L Management
  • Process Automation
  • Customer Retention
  • Succession Planning
  • Communication Skills
  • Account Management
  • Schedule Management
  • Sales
  • Quality Management
  • Customer Relationship Management
  • Advertising and marketing
  • Workflow Planning
  • Expense Control
  • Loss Prevention
  • Leadership
  • Staff Supervision
  • Strategy
  • Budget Administration
  • Purchasing
  • Safety assurance
  • Top talent recruiting, hiring, and retention
  • Team Leadership
  • Employee Scheduling
  • Leadership and team building

Certification

TABC CERTIFIED

SERVESAFE CERTIFED

CERTIFICATION OF WHEN I STARTED IN MANAGMENT

DRIVERS LICENSE

Timeline

General Manager

Laredo Taco
01.2022 - Current

Delivery Driver

Amazon
06.2021 - 01.2022

Assistant Manager

Panera Bread
07.2020 - 01.2022

Assistant Store Manager

McDonald's Restaurant
03.2015 - 06.2020

High School Diploma -

Lafayette High School
Yolanda Leopaul