Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Quote
Timeline
I am currently attending school online fulltime, obtaining my BS, in Healthcare Management
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YOLANDA LEWIS

YOLANDA LEWIS

Healthcare Support Specialist and Trainer
Atlanta,GA

Summary

A highly motivated and dedicated healthcare professional with over 24 years of experience, demonstrating a proven track record of excellence at individual, team, and organizational levels. Skilled in training physicians and new staff which includes EMR, and the implementation of new office policies and procedures. Committed to providing exceptional customer service in both clinical and administrative capacities. A reliable team player known for an outgoing, positive demeanor and a talent for building rapport with providers and patients. Driven to uphold customer satisfaction and contribute to company success. Specializes in delivering quality, efficiency, and process optimization. An articulate, energetic, and results-driven individual with a strong passion for fostering relationships, forging partnerships, and expanding businesses. Capable of multitasking and managing workloads independently with meticulous attention to detail. A professional seeking to leverage a medical background and team-building skills in a deadline-oriented environment.

Overview

24
24
years of professional experience
1
1
Certificate
1
1
Language

Work History

Medical Assistant | Trainer

North Atlanta OB/GYN
Atlanta, GA
02.2019 - Current
  • Precepts are used to train newly hired clinical staff on office procedures and electronic medical records (EMR).
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Consistently meets operational targets by leading and inspiring clinical team to efficiently manage both administrative and clinical responsibilities.
  • Monitors front and back-office workflow to correct problems and implement proactive improvements for better patient care.
  • Explaining insurance benefits to patients involves clarifying terms such as coinsurance, deductibles, and copays.
  • Triages over 50 calls incoming calls per day for providers, determine callers' needs for immediate appointments or scheduled visits.
  • Assist physicians with examinations and in-office procedures.
  • Phones in prescriptions and electronically transmits them to pharmacies.
  • Enhances patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Obtains prior authorizations from insurance for in-office procedures and medications.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Medical Assistant | Administrative Assistant

Maternity and Gynecology Associates
Newark, GA
11.2000 - 12.2018
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
  • Trained all new hires on EMR and clinical workflow while managing employees to achieve maximum production
  • Worked in tandem with medical and administrative staff to foster an environment that is patient-centric, engaging, and empathetic.
  • Managed medical records through filing, organizing, and scanning documents.
  • Triaged incoming calls for providers to determine callers' needs for immediate appointments or scheduled visits.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Recorded patients' vital signs and health history and provided assistance to physicians during exams and procedures.
  • Contacted and sent faxes to pharmacies for prescription submissions and refill requests.
  • Provided assistance with routine checks and diagnostic tests through collection and processing of specimens.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Instructed patients on medication usage, procedural details, and care plan adherence.
  • Maintained safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.

Education

No Degree - Bachelor of Science Healthcare Administration

Western Governors University
Salt Lake City, UT
06.2025

Allied Health Program - Certificate of Completion, Medical Assisting

Delaware Technical And Community College
Newark, DE
1999

High School Diploma -

New York, NY
Manhattan, New York
06.1991

Skills

  • Training physicians and staff on Electronic Medical Record (EMR) systems
  • Create new employee profiles for external labs and hospitals
  • eClinicalWorks (superuser), Athena Health, Cerner, Centricity, Greenway (superuser)
  • Assist manager in development of comprehensive training programs to enhance user proficiency
  • Excellent problem-solving skills
  • Technical Support
  • HIPAA Compliance
  • Medical Terminology
  • Onboarding
  • Revenue Cycle
  • Administrative Duties
  • OB/GYN procedures

Certification

Adult CPR/BLS

First Aid

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkInternship

Work Location

HybridRemoteOn-Site

Important To Me

Career advancementWork from home optionWork-life balanceCompany CulturePaid time offPersonal development programs

Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Medical Assistant | Trainer

North Atlanta OB/GYN
02.2019 - Current

Medical Assistant | Administrative Assistant

Maternity and Gynecology Associates
11.2000 - 12.2018

No Degree - Bachelor of Science Healthcare Administration

Western Governors University

Allied Health Program - Certificate of Completion, Medical Assisting

Delaware Technical And Community College

High School Diploma -

New York, NY

Adult CPR/BLS

First Aid

I am currently attending school online fulltime, obtaining my BS, in Healthcare Management

I firmly believe that loving what you do, and approaching it with passion and commitment, will bring rewards. This belief inspired me to pursue a bachelor's degree in healthcare management. Earning this degree will open doors where I know I can make an impact, thus making my career choice achievable. My ultimate goal is to secure a position in Human Resources as a Training/Development Specialist. In this role, I will conduct needs assessments and provide leadership coaching to ensure the development and implementation of performance improvement strategies. My primary objective will be to furnish the proper training, tools, and resources to foster a more productive and enjoyable work environment.

YOLANDA LEWISHealthcare Support Specialist and Trainer