YOLANDA LEWIS VICKERS
Stone Mountain,Georgia
Summary
Results-oriented professional with exceptional communication, interpersonal, matrix management, and leadership skills. Strong organizational and planning abilities, taking a proactive and innovative approach to problem-solving. Solid background in project management, strategic planning, time management, managing productivity, and negotiating. Dedicated to ensuring accountability throughout all aspects of work.
Overview
42
42
years of professional experience
Work History
On-Site Community Association Manager
Water’s Edge Homeowners Association
01.2007 - Current
- Responsible for daily business operations and manage direction of the community
- Negotiate competitive bids for services and manage contracts for clubhouse, swim, tennis, lake, landscaping, engineering and maintenance services
- Prepares and approves invoices for payment and manages weekly payroll
- Prepares and manages annual budgets; Plan and organize monthly, quarterly and annual meetings
- Advises Board members on standard policies and procedures and assists with all financial matters, reporting, review and serve as representative in court hearings
- Assist with collections of HOA fees and establish payment plans for homeowners not assigned to collections attorneys which results in lower legal costs
- Enforce rules and regulations and respond to urgent violation or safety issues
- Instrumental in saving the HOA over $65k in lake dredging costs
- Increased collections of HOA fees with the implementation of controlled access to amenity areas
- Assist current and future homeowners in all aspects of HOA membership.
Manager, Personal and Business Banking
RBC Centura Bank
01.2005 - 01.2007
- Led a large banking center sales and service team
- Responsible for driving the overall performance of the banking center
- Managed activities that focus on building employee capabilities through performance management and coaching
- Primary responsibility was to partner externally with centers of influence, referral sources, and community leaders to enhance RBC Centura brand awareness.
Vice President / Regional Manager/ Dekalb County
Citizens Trust Bank
01.2002 - 01.2005
- Responsible for managing the operations of four branches located in Dekalb County, achieving loan and deposit growth goals; delivering bank products and services to customers; training and development of staff; overseeing effective utilization of regional personnel
- Implemented business development strategies for all branches in the assigned area
- President’s Award, 1st Quarter 2004
- Developed a pilot customer service program with recommendations to improve customer service and employee professionalism
- Member of Loan Operations/Administration Task Force
- Developed to analyze and recommend corrective action to senior management for the improvement of all areas of the consumer and commercial loan departments
- Member of 2004 Employee Retention Task Force to identify and recommend actions to improve employee retention.
Vice President / Branch Manager
SouthTrust Bank
01.1999 - 01.2002
- Responsible for all functions of consumer and lending services
- Also responsible for planning, organizing and directing all activities of the branch, as well as, achieving sales, customer service and profitability goals
- Exceeded profitability goals and increased profit share of local branch by 12%.
Assistant Vice President / In-Store Branch Manager
Bank of America
01.1997 - 01.1999
- Originated new business relationships while augmenting and improving existing ones
- Implemented customer service strategies that significantly improved overall customer service ratings
- Implemented contingency plans for expected or unexpected changes in retail In-store activity
- Created and managed to an annual sales plan which included planning and conducting small business, retirement, investment and financial life skills seminars
- Responsible for credit support and commercial lending of small business clients with assets less than a million.
Assistant Treasurer / Branch Manager II
People’s Bank
01.1993 - 01.1997
- Substantial responsibility for credit support of consumer, residential and commercial lending by packaging, underwriting and making prudent lending decisions
- Managed project team for the implementation of a bankwide signature verification system, resulting in having signatures accessible through the bank’s computer system
- Lead project team on the implementation of a management scoring system which established a criteria for allowing customers to have immediate access of funds deposited by check via automated teller machine
- Served as Quality Awareness, Chairperson; Instituted Quality Recognition through development of a regional quality newsletter
- Developed, implemented and coordinated regional training and development programs for both management and non-management personnel
- Certified as a Consumer, Residential Mortgage Loan Officer and Small Business Loan Officer.
Pricing Analyst
Federal Reserve Bank of New York
01.1983 - 01.1984
- Prepared customer profile analyses of service usage, analyzed volume and revenue fluctuations in the priced services and assisted in the development of pricing strategies
- Served as budget liaison and assisted in the preparation of the bank’s overall business plan by providing information on product groups.
Education
BACHELOR OF ARTS - ECONOMICS
Spelman College
Atlanta, Georgia01.1983
Skills
- HOA Management Systems (CINC and TOPS)
- Microsoft Word
- Excel
- Access
- PowerPoint
- Community operations
- Service contract negotiation
- Vendor relationship development
- Board of directors support
- Property Management
- Community guidelines enforcement
- Contractor supervision
- Policy Enforcement
- Budget Planning
- Vendor Relationship Management
- Proposal Development
- Community safety
- Community rules and regulations
- Board Meeting Facilitation
- Resident Communication
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Critical Thinking
- Clear Communication
- Customer service-focused
- Organizational Skills
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Financial budgeting and reporting
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Client Relations
- Operations Management
- Maintenance knowledge
- Goal Setting
- Dispute Handling
- Professionalism
- Staff Management
- Interpersonal Communication
- Grounds and Facility Inspection
- Administrative Leadership
- Continuous Improvement
- Adaptability
- Written Communication
- Personnel Management
- Problem-solving aptitude
- Schedule Coordination
- Repair Planning
- Capital Projects Management
- Tracking operating expenses
Presentaffiliations
Treasurer, Mountain Oaks Homeowners Association
Businessaffiliations
Decorating On A Whim, LLC / Owner
Continuingeducation
- Community Association Management (CAM)
- Analyzing Financial Statements
- Omega Lending Foundation for Commercial Analysis
- Problem Analysis and Decision Making
Timeline
On-Site Community Association Manager
Water’s Edge Homeowners Association
01.2007 - Current
Manager, Personal and Business Banking
RBC Centura Bank
01.2005 - 01.2007
Vice President / Regional Manager/ Dekalb County
Citizens Trust Bank
01.2002 - 01.2005
Vice President / Branch Manager
SouthTrust Bank
01.1999 - 01.2002
Assistant Vice President / In-Store Branch Manager
Bank of America
01.1997 - 01.1999
Assistant Treasurer / Branch Manager II
People’s Bank
01.1993 - 01.1997
Pricing Analyst
Federal Reserve Bank of New York
01.1983 - 01.1984
BACHELOR OF ARTS - ECONOMICS
Spelman College
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