YOLANDA L. HARRIS STRAPP

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

• Administrative Assistant II, Dubois Integrity Academy, Riverdale, GA, 07/01/22, 10/01/24, Answered incoming calls & contacted parents for immediate attention of scholar, Scheduled appointments and meeting for principal, Handled late check ins/outs, Made sure attendance is completed & entered into infinite campus in a timely manner, Assisted teachers day to day functions as needed, Assisted in nursing duties in the absence of school nurse
• Healthcare Administrator, World's Famous Dermatologist, Stockbridge, GA, 06/01/20, 07/01/22, Answered incoming calls, Scheduled, reschedule & cancel appointments, Escripted or called in patients prescriptions, Handled PA (Prior Authorizations) for the necessity of patient medication, Processed referrals, Scanned in patient medical chart into Practice Fusion system
• Singer/Actress, ZoReMi Entertainment, Atlanta, GA, 06/01/14, Present, Theatre & Film singer & actress
• Customer Service Representative I, TSYS, McDonough, GA, 03/01/20, 05/01/20, Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payment, name and address updates for card holders (customers) of 1-2 assigned company clients., Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for clients systems and established documentation and processes., Enters required data into client provided systems and databases., Determines basic reasons for customers issues using a client proved and decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representative or designated departments for further investigation and resolution., Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolved card holder inquiries.
• Assistant Director, Excel Learning Academy, Riverdale, GA, 01/01/12, 09/01/15, Assisted daily operations, Received & Processed weekly payments, Assisted teachers with age appropriate lesson planning, Covered daily breaks
• Data Entry Clerk, Discovery Health Records Solutions, Roswell, GA, 08/01/10, 04/01/12, Processed medical records to be mailed directly to either patient or doctor's office.
• Front Desk Coordinator, Jonesboro Pediatrics, Jonesboro, GA, 06/01/07, 11/01/08, Greeted patients upon arrival, Verified insurance eligibility, Scheduled patient appointments, Maintained physician appointment schedule ensuring that patients are scheduled properly, Requested, located, copied, sent and received patient records, Handled prior authorizations and referrals, Performed patient check out process, collected co-pay and scheduled follow up appointments as directed by physician
• Finance Clerk, Clayton County Government, Jonesboro, GA, 05/01/06, 06/01/07, Received and paid county invoices, Filed paid invoices, Processed incoming and outgoing mail, Keyed new vendors in system to be paid

• Medical Administrative Assistant/Georgia Medical Institute
• Medicaid/Medicare Compliance
• EMR Experience