Yolanda Simpson

Expedite customer service claims application process; ensure correct case assignment and to act as customer liaison in assisting customer with correct contact person to resolve problems and/or questions.

Assigns new claims to appropriate claims handler.

Communicates clearly and professionally with customer by telephone regarding all aspects of claims process.

• Works commercial insurances and Medicaid.
• Followed document protocols to safeguard confidentiality of patient records.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Handled customer service inquiries in person, via telephone and through email.
• Resolved billing inquiries and disputes in timely fashion.
• Investigated insurance claims denials and appeals.