YOLANDA LIVINGSTON
Chicago,IL
Summary
Skilled team player and works well independently. Goes above and beyond basics assignment needs. Quick learner with strong Microsoft Excel and Word experience.
Overview
26
26
years of professional experience
Work History
Office Manager
Rivers Restaurant
05.1999 - Current
- Oversaw office finances by using Excel to track expenses, accounts, and liabilities.
- Account Receivable and Accounts Payable process
- Book-Keeping of invoices for house accounts and payments
- Used the POS system to process credit card and cash transactions
- Cross trained in multiple processes within company
- Efficient payroll processing experience
- Processed tips for staff
- Strong and daily use of Excel
Head Hostess
Rivers Restaurant
05.1999 - Current
- Greeted guests with positive and upbeat attitude, provided seating accommodations for guests and escorted to assigned booth or table and bared farewell when guests were departing.
- Maintained an orderly flow of guests from the reception area into the dining room and informed guests of estimated wait times.
- Cleaned and sanitized tables, menus, and dining areas in accordance with company and industry standards.
- Organized hostess station and restocked supplies on a consistent basis.
- Managed reservations received through telephone or online interfaces.
- Addressed and resolved guest complaints, escalating to management when necessary, met needs of guests by listening to special requests and accommodating them accordingly.
- Set-up and cleared tables at peak times to seat patrons more quickly.
Education
High School Diploma - Data Entry
Harper High School
Chicago, IL06.1990
Skills
- Clerical support
- Multi-line telephone operation
- Problem-Solving
- Organization
- File management
- Spreadsheet tracking
- Task prioritization
- Relationship Building
Timeline
Office Manager
Rivers Restaurant
05.1999 - Current
Head Hostess
Rivers Restaurant
05.1999 - Current
High School Diploma - Data Entry
Harper High School