Yolanda Lopez
Hesperia,CA
Summary
Throughout my career, I’ve built a strong foundation in both customer service and healthcare—from being a barista at Starbucks to a Quality Specialist at a plasma center. One of my proudest achievements was being promoted from phlebotomist to Quality Specialist based on my performance, attention to detail, and drive to exceed expectations.
What makes me unique is my ability to adapt and thrive in different environments while keeping a positive, upbeat energy. I’ve always loved the high-energy, people-centered environment of gyms—it’s a space that feels uplifting, social, and purpose-driven.
I’m looking to return to that world not only as a second job, but as a way to share my experiences, make people smile, and be part of something fun and community-driven. I bring passion, reliability, and a people-first attitude wherever I go!
Overview
6
6
years of professional experience
Work History
Quality Specialist
CSL Plasma
03.2024 - Current
- Ensure compliance with quality and safety procedures in a regulated medical environment
- Maintain accurate documentation and reporting under pressure
- Collaborate with team members to uphold efficiency in training and operational excellence
- Balance attention to detail with multitasking across various responsibilities
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Phlebotomist
LifeStream Blood Bank
04.2023 - 03.2024
- Performed safe and accurate venipuncture on a diverse population of donors
- Ensured a clean and comfortable experience for each individual
- Followed strict health, safety, and quality procedures
- Provided compassionate care while managing high-pressure donation events
Team Associate
24 Hour Fitness
10.2022 - 04.2023
- Greeted members and guests with enthusiasm, creating a positive first impression
- Assisted with front desk operations including check-ins, membership inquiries, and class bookings
- Maintained cleanliness and organization of workout areas and locker rooms
- Promoted fitness programs and supported overall member engagement
- Resolved customer concerns and ensured a welcoming environment for all members
- Created appealing displays for routine arrangements and special promotions.
- Contributed to team success by completing jobs quickly and accurately.
Barista
Starbucks
09.2019 - 04.2021
- Crafted custom espresso and blended beverages with speed and accuracy
- Delivered top-tier customer service in a busy, high-volume café
- Maintained upbeat energy while managing cleanliness and store presentation
- Helped train new team members on drink preparation and hospitality standards
Education
N/A - Biochemistry
California State University, Long Beach
Long Beach, CAHigh School Diploma - English Language And Literature
David Starr Jordan High School
Long Beach, CA06.2018
Skills
- Customer Service Excellence
- Leadership
- Espresso Drink Crafting
- Fast-Paced Multitasking
- POS Systems & Cash Handling
- Team Collaboration
- Quality Assurance & Compliance
- Effective Communication & Adaptability
- Quality management systems
- Customer satisfaction
- CPR certified
- Scheduling appointments
- Facility cleaning
- Inventory control
- Adaptability
- Teamwork and collaboration
- Sales
Timeline
Quality Specialist
CSL Plasma
03.2024 - Current
Phlebotomist
LifeStream Blood Bank
04.2023 - 03.2024
Team Associate
24 Hour Fitness
10.2022 - 04.2023
Barista
Starbucks
09.2019 - 04.2021
N/A - Biochemistry
California State University, Long Beach
High School Diploma - English Language And Literature
David Starr Jordan High School