Yolanda Lopez

A museum about New York City with a simulation ride at the end. My job is to guide guests throughout the exhibit until the end and help load and unload riders at the end as well as great customer service

• Managed guest seating and waitlist to optimize dining flow.
• Welcomed guests warmly, enhancing overall customer experience.
• Coordinated with kitchen staff to ensure timely service delivery.
• Trained new hosts on operational procedures and customer service standards.
• Maintained cleanliness and organization of host station and waiting area.
• Handled guest inquiries and resolved issues promptly to maintain satisfaction.

• Crafted high-quality coffee beverages while ensuring consistent taste and presentation.
• Trained and mentored new baristas on efficient service techniques and beverage preparation.
• Managed inventory levels, ordering supplies to maintain optimal stock for busy periods.
• Implemented process improvements that enhanced workflow efficiency during peak hours.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Maintained cleanliness and organization of workstations in compliance with health standards.

• Provided exceptional customer service in high-volume dining environment.
• Accurately took and processed orders using POS systems.
• Collaborated with kitchen staff to ensure timely food delivery.
• Trained new waitstaff on menu offerings and service protocols.
• Managed table assignments to optimize seating efficiency.
• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.