Yolanda Lozoya
Administrative Officer
Harlingen,TX
Summary
Dynamic Administrative Officer recognized for improving workflow effectiveness and compliance with federal regulations. Known for strong vendor management and audit capabilities, contributing to streamlined operations and enhanced organizational efficiency.
Overview
9
9
years of professional experience
Work History
Administrative Officer
VA Valley Costal Bend Health Care System
Harlingen, TX
02.2023 - Current
- Developed policies that improved workflow effectiveness and reduced processing times.
- Conducted audits of administrative procedures to ensure adherence to federal regulations and best practices.
- Implemented new software tools for better organization, productivity, and communication within the team.
- Supported project managers with administrative tasks including data entry, file organization, research support services as needed throughout various stages of project cycles.
- Served as liaison between employees and management to address workplace issues effectively while maintaining confidentiality when necessary.
- Increased employee satisfaction by addressing concerns promptly and maintaining a supportive work environment.
- Maintained accurate records and archives to ensure easy access to essential information for management decisions.
- Managed vendor relationships to negotiate contracts, secure competitive pricing options, and ensure reliable service delivery.
- Assigned and directed staff to perform security duties under normal conditions and in crisis situations.
- Promoted continuous learning within the workplace through sharing best practices during internal meetings or presentations showcasing successful strategies implemented within the department.
- Trained and supervised employees on office policies and procedures.
- Proofread and edited documents for accuracy and grammar.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Whole Health Partner
VA Valley Coastal Bend Health Care System
Harlingen, TX
01.2021 - 02.2023
- Led strategic initiatives to improve patient care delivery across healthcare programs.
- Developed and implemented operational policies to enhance organizational efficiency and compliance with regulations.
- Collaborated with multidisciplinary teams to optimize resource allocation and service quality in healthcare settings.
- Mentored junior staff, fostering professional development and enhancing team performance within the organization.
Human Resources Assistant
VA Texas Valley Coastal Bend Health Care System
Harlingen, TX
01.2017 - 01.2021
- Assisted in recruitment processes, including scheduling interviews and coordinating candidate communications.
- Managed employee onboarding procedures, ensuring compliance with organizational policies and regulations.
- Developed and maintained employee records using HR management systems to ensure data accuracy.
- Facilitated training sessions for new hires on company policies and benefits enrollment procedures.
- Streamlined administrative processes within HR department, enhancing efficiency of document handling and reporting tasks.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
- Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
- Collaborated with department managers on workforce planning strategies to identify staffing needs within their teams accurately.
- Provided assistance during annual performance review processes, collecting data to help inform evaluations and goal setting initiatives.
- Maintained compliance with employment laws and regulations, conducting regular audits of HR practices.
- Conducted exit interviews, gathering insights to improve retention and employee satisfaction.
- Enhanced HR data management through implementation of new HR Information System (HRIS).
- Streamlined recruitment processes, reducing time-to-hire through effective coordination with department managers.
- Assisted in negotiating employee benefits packages, enhancing overall compensation offerings.
- Managed confidential employee records, safeguarding personal and professional information.
- Coordinated with external recruiters to fill vacancies efficiently, aligning talent acquisition with organizational needs.
- Improved hiring quality by developing detailed job descriptions and selection criteria.
- Responded to employee inquiries regarding benefits and other HR topics.
- Compiled employee records from individual departments to maintain central files.
- Helped employees register for benefits programs using online portals.
- Set up orientations and initial training for new employees.
- Participated in job fairs to recruit new talent.
- Checked references for potential candidates.
- Aided staff with employee performance review paperwork and documentation.
Education
Bachelor of Science - Psychology
05-2017
- Relevant Coursework: United States Marine Corps Instructor Training Course June - July 2012
Skills
- Office administration
- Scheduling and calendar management
- Document management
- Meeting facilitation
- Problem-solving abilities
- Invoice processing
- Payroll processing
- Administrative background
- Workflow coordination
- Process improvement
- Vendor relations
- Contract review
Languages
Spanish
Native or Bilingual
Timeline
Administrative Officer - VA Valley Costal Bend Health Care System
02.2023 - Current
Whole Health Partner - VA Valley Coastal Bend Health Care System
01.2021 - 02.2023
Human Resources Assistant - VA Texas Valley Coastal Bend Health Care System
01.2017 - 01.2021
University of Texas, Rio Grande Valley - Bachelor of Science, Psychology
Performance Awards 2020, 2022, 2025
Received Outstanding ratings for every job i've held with the VA.